Field Service Representative, Mid-Level

Field Service Representative Mid-Level

Overview

SimTech Inc. recognized as one of the 2026 Best Places for Working Parents is seeking a Field Service Representative Mid-Level to join our dynamic and diverse team in Huntsville AL.

SimTech offers a market leading compensation package with excellent benefits work/life balance outstanding retirement plan career advancement and much more.

This role supports the fielding operation and sustainment of complex military equipment including EO/IR and radar sensor systems at customer and field locations. It is a hands-on position focused on keeping equipment mission ready through operational support troubleshooting preventive maintenance and repair with the autonomy to work independently in the field with limited oversight. The representative serves as the customers day-to-day technical contact and feeds observed performance and failure trends back to engineering.

Responsibilities

Deploy to customer and field sites to install operate maintain and sustain complex military equipment keeping it mission ready.

Operate align calibrate and troubleshoot EO/IR and radar sensors and their supporting processing power and network hardware.

Perform system checkout and preventive maintenance ahead of operations and test events.

Troubleshoot and resolve system issues in the field escalating complex problems to engineering as needed.

Perform hardware repairs and replacements load software and firmware and verify system configuration and network connectivity.

Support customer training on system operation and basic maintenance.

Collect system and sensor performance data and report anomalies and failure trends back to engineering.

Manage on-site spares tools and test equipment and coordinate resupply.

Maintain field service logs maintenance records and status reports.

Other duties as assigned.

Minimum Qualifications & Education Requirements and Desired Skillsets

Technical or vocational college degree in electronics systems maintenance or a related field or equivalent military technical training.

5 years of hands-on experience operating maintaining and troubleshooting complex military equipment in operational environments.

Exposure to EO/IR and radar sensor systems including their operation alignment and troubleshooting as part of an integrated system.

Working knowledge of basic electronics hardware troubleshooting and system-level maintenance.

Basic understanding of networking concepts including IP addressing cabling and connectivity troubleshooting.

Ability to read technical manuals schematics and maintenance procedures.

Comfortable operating independently with minimal supervision including making sound calls in the field without direct engineering support on hand.

Strong customer-facing communication skills.

Travel of approximately 50% is expected including extended field deployments.

Ability to work extended hours and irregular shifts during deployments mission operations and test events.

Prior military service with a technical or maintenance MOS such as flight line avionics or mission-system maintenance is preferred.

Prior experience as a Field Service Representative or in a similar field support role is preferred.

U.S. Citizenship with an active Secret security clearance and the ability to maintain the designated clearance level.

Physical Description

Employees in these positions will function primarily at customer sites field locations and test ranges with periodic work in office and laboratory settings. They will use standard office equipment computers hand tools and electronic test equipment to set up operate maintain and repair fielded systems. They will collaborate with customers operators maintainers and internal engineering teams produce service and status reports and communicate information effectively.

These positions require frequent travel potentially including extended deployments to remote or austere locations and may involve working outdoors for full days in varying weather conditions. The use of personal protective equipment (PPE) such as safety glasses hearing protection and protective footwear may be required. Employees must be able to lift up to 50 pounds and may be expected to work varying shifts and hours to support fielded system availability.

About SimTech Inc.

SimTechs mission is to be the most reliable and cost-effective provider of Signature Models Simulations Hardware Software Cyber solutions and Test & Evaluation services. Established in 1983 by a team of experienced scientists and engineers SimTech has a long history of delivering high-technology defense-oriented solutions.

The company has been recognized as a Best Place to Work in 2020 and 2021 and as a Best Place for Working Parents in 2022-2026 by the Huntsville/Madison County Chamber of Commerce.

SimTech offers an industry-leading comprehensive compensation and benefits package. Be a part of over 43 years of excellence-join our team today!

To learn more about our exceptional team and employee benefits contact SimTech HR or visit for more information.

Equal Employment Opportunity and Affirmative Action Employer

SimTech Inc. is an Equal Opportunity/Affirmative Action Employer. SimTech Inc. is a committed EOE/Vet/Disabled employer.

Simulation Technologies Inc. (SimTech) is an Equal Employment Opportunity employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in its job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability you may use the following email address and/or phone number (256.428.2910) to contact us about your interest in employment with SimTech.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information citizenship ancestry marital status protected veteran status disability status or any other status protected by federal state or local law. SimTech participates in E-Verify.

Required Experience:

Manager