Field Service Manager Steam Turbines

Location: Houston United States (Multi-State Operations - Travel Required)
Department: Field Service Operations
Employment Type: Full-Time

The Field Service Manager is responsible for overseeing all field service operations related to steam turbine maintenance repair and overhauls. This role leads a team of Technical Field Service Advisors Turbine Mechanics and third-party contractors ensuring projects are delivered on time within budget and to the highest quality and safety standards.

The role is a critical link between operations supply chain and the customer - responsible for client communication strategic planning and driving service growth.

Operations & Project Management

• Plan coordinate and schedule all field service and overhaul projects ensuring adherence to timelines and budgets.
• Serve as the primary point of contact for all field service activities and maintain strong client relationships.
• Deliver high-quality service solutions to maximize customer satisfaction and drive repeat business.
• Prepare regular daily and final reports on field service activities including project status performance metrics and customer feedback.
• Maintain accurate documentation including work orders service reports and equipment manuals.

Team Leadership & Development

• Recruit train and manage a skilled team of technical field service advisors turbine mechanics and support staff.
• Lead mentor and provide guidance and support to field service personnel.
• Provide comprehensive training on steam turbine operation maintenance repair safety protocols and customer service.

Compliance Safety & Quality

• Responsible for legal and regulatory compliance including obtaining necessary licenses and permits to operate across different states.
• Ensure compliance with HSE and industry-specific regulations and standards.
• Develop and implement robust health safety and environmental (HSE) protocols to ensure team well-being.
• Ensure proper use of Personal Protective Equipment (PPE) and enforce safety measures at all job sites.
• Implement quality control measures for disassembly reassembly and FME (Foreign Material Exclusion).

Supply Chain & Inventory

• Ensure Supply Chain Management processes and procedures are in place and followed to meet operational demands.
• Ensure adequate inventory management to minimize disruption and maintain quality of service.

• Strong Sales & Strategic Orientation
• Proven experience managing both Union and Non-Union crews
• Expert ability to troubleshoot Steam Turbines
• In-depth knowledge of turbine maintenance repair and overhauls
• Class A Contractor License holder OR meets criteria for licensing
• Stakeholder Management and Cross-functional Team Leadership
• Cognitive Agility and Strong Decision-Making Skills
• Leadership & Team Development
• Agile Mindset and Ability to Drive Change

• Strong knowledge of Industrial Product portfolio especially in Rotating Equipment / Power Plant domain (preferably Steam Turbines)
• Knowledge of Business & Sales Processes and Methods
• Understanding of business/industry trends emerging market trends customer behavior and competitor landscape
• Proficiency in MS Office and analytical tools
• Techno-commercial understanding of Sales portfolio
• Knowledge of Spanish language is a strong advantage

• Minimum 10 years of direct experience in Field Service within rotating equipment / power generation / steam turbines.