Field Service Manager

Anord Mardix a Flex company is a global leader in critical power solutions. With facilities around the globe Anord Mardix leads in critical power infrastructure supporting a myriad of industries from financial institutions to data centers.

We develop skill sets encourage curiosity and enable empowerment we turn jobs into careers. If this sounds interesting wed like to meet you.

To support our extraordinary teams who build great products and contribute to our growth were looking to add a/an Field Services Manager.

Reporting to the Global Product Line Director - Service Software & Metering the Field Services Manager will be responsible to lead and develop a team of field service professionals supporting critical power infrastructure and mission-critical customer environments.

What a typical day looks like:

• Build a high-performing engaged Field Service team through coaching mentoring performance management and career development.
• Foster a culture of accountability safety customer focus and continuous improvement.
• Ensure safe consistent and high-quality execution of commissioning maintenance troubleshooting and emergency service activities.
• Maintain operational readiness and responsiveness to customer needs.
• Develop trusted relationships with customers and serve as the primary escalation point for service issues.
• Drive customer satisfaction retention and long-term partnership growth.
• Optimize technician scheduling capacity planning utilization and coverage to meet customer and business requirements.
• Ensure appropriate staffing and skills are available to support current and future demand.
• Identify competency gaps and implement technical training certification and development plans.
• Build a pipeline of future technical and operational leaders.
• Use data and KPIs to drive productivity quality responsiveness and profitability.
• Implement corrective actions and continuous improvement initiatives.
• Partner with Engineering Product Management Quality Manufacturing Sales and Project Management to resolve customer and operational issues.
• Drive field feedback into product and process improvements.
• Champion a zero-incident safety culture.
• Ensure compliance with company policies customer requirements and regulatory standards.
• Support service revenue growth through strong customer relationships service execution excellence and identification of service opportunities.

The experience were looking to add to our team

• Bachelors degree in Engineering Business Operations Management or a related discipline or equivalent combination of education and relevant field service leadership experience.
• 3 years of people leadership experience within field service commissioning electrical infrastructure critical power industrial services or related technical environments.
• Demonstrated success leading and developing technical service teams in customer-facing environments.
• Strong understanding of electrical power distribution systems critical power infrastructure commissioning maintenance and troubleshooting practices.
• Experience managing operational performance through KPI-driven decision making.
• Proficiency with Microsoft Office and field service management systems.
• Ability to travel up to 50%

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What youll receive for the great work you provide:

• Full range of medical dental and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

The base pay range for this position is provided below. The final base rate offered will be determined using job-related non-discriminatory criteria including but not limited to experience qualifications geographic location education external market data and internal equity.

Is Sponsorship Available

Anord Mardix is an Equal Opportunity Employer and employment selection decisions are based on merit qualifications and abilities. We do not discriminate based on: age race religion color sex national origin marital status sexual orientation gender identity veteran status disability pregnancy status or any other status protected by law. Were happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email and well discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Anord Mardix you must complete the application process first).