Field Service Manager Chemical Division

CHEMICAL SERVICE MANAGER - Warewash & Laundry Solutions Denver Beverage

Position Summary

Lead develop and improve a four-person Chemical Service Technician team supporting commercial warewash laundry and chemical dispensing customers. This hands-on leader builds technicians technical customer-service and selling skills; supports Restaurant Healthcare and Hospitality Sales Managers on larger opportunities manages distributor relationships; and oversees technical escalations service scheduling Preventative Maintenance (PM) parts and equipment.

Responsibility Allocation

• Team Leadership Training & Development - 35%
• Sales Support & Business Development - 25%
• Technical Leadership & Field Support - 20%
• Service Scheduling PM & Parts Management - 15%
• Customer Experience & Service Performance - 5%

Team Leadership Training & Development 35%

Lead and coach four technicians through structured development plans ride-alongs field observations and hands-on training.

Set competency standards for warewash/laundry equipment chemical dispensing titration installation electrical and plumbing diagnostics PM root-cause analysis and customer communication.

Build selling skills so technicians identify additional dispensing three-compartment sink mop-sink laundry housekeeping and warewash opportunities and refer them to the appropriate Sales Manager.

Sales Support & Business Development 25%

Support Restaurant Healthcare and Hospitality Sales Managers on large multi-location and technically complex chemical opportunities.

Join discovery meetings and site surveys; evaluate existing systems water conditions equipment utilities and installation requirements; recommend solutions and support customer presentations.

Coordinate technical assessments implementation plans equipment and technician resources from proposal through installation startup and ongoing service. Sales Managers retain ownership of customer relationships and commercial proposals.

Technical Leadership & Field Support 20%

Serve as primary technical expert and escalation point for commercial dishmachines laundry systems pumps probes controllers chemical concentration wash formulas electrical/plumbing diagnostics and water-quality issues.

Oversee complex installations and conversions; verify systems are properly installed calibrated tested and commissioned.

Service Scheduling Preventative Maintenance & Parts 15%

Schedule technician coverage for PM service calls emergencies installations replacements and account conversions; monitor timely closure and recurring issues.

Maintain a documented PM program balanced workloads after-hours coverage and service efficiency.

Manage parts dispensing equipment and company assets; establish stock levels technician truck inventory and purchasing/replenishment controls.

Customer Experience & Service Performance 5%

Resolve significant customer escalations and recurring service problems promptly and professionally.

Track PM completion response time open/repeat calls first-call resolution installation quality productivity customer retention technician competency inventory accuracy and safety.

Compensation - $75000 - $85000 Per Year

Required Qualifications:

5 years in commercial warewash laundry institutional chemical systems or a related field-service environment. Hands-on expertise in warewash and laundry equipment chemical programs and dispensing systems; ability to install and troubleshoot mechanical electrical plumbing and chemical systems. Prior leadership supervisory lead-technician or training experience; proven ability to develop field-service staff. Strong scheduling organization customer communication and problem-solving skills; effective collaboration with sales and service teams. Valid drivers license and ability to travel throughout the companys service territory.

Preferred Qualifications:

3-5 years of experience with National or regional chemical supply company Experience with Ecolab Auto-Chlor Sunburst Diversey/Solenis or a similar warewash/laundry chemical provider. Healthcare hospitality restaurant or institutional account experience; laundry formula troubleshooting; large conversions and multi-location installations.