Field Service Engineer Seattle, WA

Field Service Engineer

Seattle Washington Remote with Travel

Are you passionate about technology automation and solving complex customer challenges

At ARxIUM were changing the way healthcare systems operate through advanced pharmacy automation solutions. As a Field Service Engineer youll play a critical role in supporting cutting-edge robotic software and automation systems that help hospitals and healthcare providers improve patient care and operational efficiency.

If you enjoy hands-on troubleshooting travel customer interaction and working with advanced automation technology wed love to hear from you.

ARxIUM is a global leader in pharmacy automation serving healthcare organizations across North America Europe and Asia. For more than 20 years we have developed innovative hardware and software solutions that improve medication management patient safety and operational performance.

Our team combines engineering expertise healthcare innovation and customer-focused service to deliver industry-leading solutions that make a meaningful impact.

We offer a competitive total rewards package including:

• Competitive salary
• Medical dental and vision coverage
• Company-paid Life and AD&D insurance
• 401(k) with company match
• Flexible work arrangements
• Career growth and professional development opportunities
• Exposure to advanced automation and healthcare technology

As a Field Service Engineer you will be the primary technical resource supporting ARxIUM systems at customer sites throughout your assigned territory. You will install troubleshoot maintain and optimize automated pharmacy systems while building strong relationships with healthcare customers.

This position requires a high degree of technical expertise customer focus and the ability to work independently.

Travel is a significant component of this role.

• Install maintain and repair ARxIUM hardware and software systems
• Perform preventive and corrective maintenance activities
• Respond to emergency service calls and system outages
• Troubleshoot complex electro-mechanical electrical networking and software issues
• Support PLC programming validation and troubleshooting activities
• Collaborate with customers to schedule maintenance and minimize operational disruptions
• Document service activity through accurate reporting ticket updates and work summaries
• Manage service tickets escalations and open issues through resolution
• Partner with internal engineering technical support and project teams
• Deliver an exceptional customer experience during every interaction
• Participate in after-hours support as needed

• Diploma or degree in Mechanical Electrical Biomedical Computers Engineering Technology or a related technical discipline
• 7 years of field service maintenance or technical support experience supporting complex electro-mechanical systems
• 7 years of customer-facing technical service experience
• Strong troubleshooting skills involving electrical mechanical networking and software systems
• Experience working independently in a field-based environment
• Excellent communication and customer relationship skills
• Valid drivers license and ability to travel extensively

• Allen-Bradley PLC programming and troubleshooting experience
• Conveyor controls and industrial automation experience
• Experience supporting robotics or automated systems
• Knowledge of Windows operating systems and networking
• Experience in healthcare pharmaceutical manufacturing or highly regulated environments