Field Service Engineer, Pathology
Job Location:
New Orleans, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Agilent Technologies inspires and supports discoveries that advance the quality of life. We empower life science diagnostic and applied market laboratories around the world with cutting-edge instruments services consumables applications and expertise. Our mission is to help customers uncover the insights they need to improve the world around us. Learn more at .
As a Field Service Engineer you will be a key technical resource supporting Agilents IVD biopsy tissue stainer instrumentation systems and other multi-vendor solutions. Youll work in a variety of laboratory environments applying your technical expertise problem-solving skills and customer-first mindset to ensure optimal instrument performance and customer satisfaction.
This role is ideal for individuals who thrive on continuous learning enjoy hands-on work and value building strong customer relationships.
Perform on-site installation implementation maintenance and repair of Agilent and third-party systems including hardware software networking products and operating systems
Optimize system configurations and troubleshoot performance issues
Deliver preventive maintenance upgrades and emergency repairs
Respond promptly to service requests and proactively communicate with customers throughout the service process
Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
Collaborate with managers and sales teams to align service delivery with customer expectations
Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
Provide feedback to Product Specialists manufacturing teams and OEM vendors regarding performance anomalies
Document service activities time and expenses accurately in SAP and other systems
Train customers and fellow engineers on equipment operation and maintenance
Support complaint handling and quality systems as required
Territory Coverage:
The ideal candidate will reside within a 60-mile radius of Baton Rouge OR New Orleans.
This is a multistate territory with primary coverage in Louisiana and Mississippi.
The ability to travel to support clients throughout the U.S. is a requirement.
Ability to travel up to 50% or more.
Job Requirements
Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification certifications and compliance with health and safety protocols.
Military training associate degree or relevant college coursework in electronics or a related field required
Bachelors or Masters degree in Biochemistry Biotechnology or a related science field is a plus
4 years of experience in a similar role or as an end user of clinical/analytical instrumentation in regulated lab environments
Hands-on experience with instrumentation maintenance troubleshooting and repair preferred
Familiarity with Agilent automated biopsy tissue stainers is a plus
Strong problem-solving and communication skills
Proficient in computer systems; able to analyze data using Excel (pivot tables) and complete online training modules
Agilent proudly welcomes candidates with military experience.
Relevant MOS/AFSC codes include: 15F 15B 15D 25Q 25S 25U 1U0X1 2A3XX 2T270 ET FT
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely. Applications for this job will be accepted until at least August 20 2026 or until the job is no longer the US this position is eligible for choice of company car or reimbursement for personal vehicle usage.The full-time equivalent pay range for this position is $34.00 - $53.13/hr plus eligibility for bonus stock and benefits. Our pay ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training. During the hiring process a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Technologies Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals regardless of personal characteristics are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex pregnancy race religion or religious creed color gender gender identity gender expression national origin ancestry physical or mental disability medical condition genetic information marital status registered domestic partner status age sexual orientation military or veteran status protected veteran status or any other basis protected by federal state local law ordinance or regulation and will not be discriminated against on these bases. Agilent Technologies Inc. is committed to creating and maintaining an inclusive in the workplace where everyone is welcome and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility please email or contact 1-. For more information about equal employment opportunity protections please visit Required: 50% of the TimeRequired Experience:
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