Field Service Engineer II (Semiconductor Equipment) Chandler, AZ REMOTE

Work Schedule

Environmental Conditions

Job Description

When youre part of the team at Thermo Fisher Scientific youll do important work like helping customers in finding cures for cancer protecting the environment or making sure our food is safe. Your work will have real-world impact and youll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs manufactures and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro- nano- and picometer scales.

How will you make an impact

As a Field Service Engineer II at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments including Scanning Electron Microscopes (SEM) Transmission Electron Microscopes (TEM) and Focused Ion Beam (FIB). Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment while providing exceptional customer service.

Territory:

Work will primarily be in the Chandler area with occasional travel (up to 50% travel to NM WI international etc.) as needed. The ideal candidate will reside within the assigned territory (AZ) with a strong preference for candidates based in Chandler AZ within one hour of a major airport.

Combining hardware and software expertise in electron ion and light microscopy with deep application knowledge in the materials science life sciences electronics and natural resources markets the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.

Day to day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Provide diagnosis and repair support for customers and other field personnel
• Cultivate and develop positive working relationships with customers system users and company personnel
• Travel often on short notice to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Provide training to customers and users on system maintenance
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide guidance for various reports including identifying and isolating outstanding problems with the system
• Act as a subject expert and resource for training

How will you get here

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

• Bachelors degree and 3 years of hands-on technical experience in electronic systems installing troubleshooting repairing and calibrating sophisticated analysis tools such as SEM TEM FIB or similar systems; or an equivalent combination of education and experience.
• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems or similar systems.

Knowledge Skills Abilities

• Ability to deal effectively with customers
• Excellent interpersonal communication skills; must have a professional working proficiency in English
• Consistent record of fixing sophisticated systems and subsystems down to the component level
• Literate in MS DOS and Windows software environments
• Able to read and interpret schematics
• Familiar with UHV phenomenon and technology
• Must have ability to acquire a valid passport and travel regionally and internationally as required
• Must possess a valid drivers license
• Physical requirements include the ability to lift up to 50 lbs.

As the world leader in serving science we empower our colleagues to advance innovative technologies develop meaningful solutions and build rewarding careers. With revenues of more than $40 billion we give our professionals with resources and opportunities to make significant contributions to the world. Join us and contribute to our singular Mission to enable our customers to make the world healthier cleaner and safer.

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