Field Service Engineer II (SDB) (Phoenix, AZ)

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance Cleanroom: no hair products jewelry makeup nail polish perfume exposed piercings facial hair etc... allowed Fluctuating Temps hot/cold Laboratory Setting Loud Noises (Equipment/Machinery) Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Strong Odors (chemical lubricants biological products etc.) Various outside weather conditions Will work with hazardous/toxic materials Working at heights

Job Description

When youre part of the team at Thermo Fisher Scientific youll do important work like helping customers in finding cures for cancer protecting the environment or making sure our food is safe. Your work will have real-world impact and youll be supported in achieving your career goals.

Location/Division

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs manufactures and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro- nano- and picometer scales.

Territory: The ideal candidate will reside within the assigned territory (Phoenix AZ) with a strong preference for candidates based in Phoenix AZ within one hour of a major airport. This role requires up to 50% travel.

How will you make an impact

Combining hardware and software expertise in electron ion and light microscopy with deep application knowledge in the materials science life sciences electronics and natural resources markets the worldwide Electron Microscopy employees are dedicated to customers pursuit of discovery and resolution to global challenges.

Day to day activities include:

• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order

• Conduct on-site scheduled planned maintenance visits

• Provide diagnosis and repair support for customers and other field personnel

• Cultivate and develop positive working relationships with customers system users and company personnel

• Travel often on short notice to customer sites to resolve problems or support other field service personnel

• Complete and submit field service reports

• Provide training to customers and users on system maintenance

• Provide feedback to product quality teams

• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation

• Provide guidance for various reports including identifying and isolating outstanding problems with the system

• Act as a subject expert and resource for training

How will you get here

This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Minimum Education/Experience

• Bachelors degree and 3 years of hands-on technical experience in electronic systems installing troubleshooting repairing and calibrating sophisticated analysis tools such as SEM TEM FIB or similar systems.

• A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems or similar systems.

Knowledge Skills Abilities

• Ability to deal effectively with customers

• Excellent interpersonal communication skills; must have a professional working proficiency in English

• Consistent record of fixing sophisticated systems and subsystems down to the component level

• Literate in MS DOS and Windows software environments

• Able to read and interpret schematics

• Familiar with UHV phenomenon and technology

• Must have ability to acquire a valid passport and travel regionally and internationally as required

• Must possess a valid drivers license

• Physical requirements include the ability to lift up to 50 lbs.