Field Service Engineer I- Nashville, TN

About Abbott

Abbott is a global healthcare leader creating breakthrough science to improve peoples health.Werealways looking towards the futureanticipatingchanges in medical science and technology.

Our diagnostic solutions are used in hospitals laboratories and clinics around the globe. The crucial information derived from our tests instruments and informatics systems are often the first step in patient care decision-making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

Working at Abbott

At Abbott you can do work that matters grow and learn care for yourself and family be your true self and live a full life.Youllalso have access to:

• Career development with an international company where you can grow the career you dream of.

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.

• An excellent retirement savings plan with high employer contribution

• Tuition reimbursement theFreedom 2 Savestudent debtprogramandFreeUeducation benefit - an affordable and convenient path to getting a bachelors degree.

• A company recognized asa great placeto work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity working mothers female executives and scientists.

The Opportunity

• This position is remote.

• Territory:Nashville TN

• Must have a Valid Drivers License.

Embrace the vision of becoming the leading diagnostic service provider by achieving customer loyalty and economic profitability through passion partnership and performance. Efficiently provide technical support solutions including installation corrective pre-emptiveand proactive maintenance. Goabove and beyondto respond to customer needs by partnering withsalesmarketing and other functional areas while adhering to current compliance guidelines.

WhatYoullWork On

• Represent Abbott Diagnostic Division to its customers:

• Responsible for providing on-site support to ADD customers

• Support field personnel and District businessobjectivesand goals

• Provide direction and develop mentoring skills to mentor other FSRs

• Troubleshooting and resolving complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database

• Understand and follow Quality System byaccurateandtimelydocumentation of complaint resolution

• Understand and practice regulatory and compliance procedures

• Maintaina safe work environment following laboratory safety guidelines

• Schedule and complete routine preventive maintenanceinstallationsand other updates provided by Abbott.

Integrate effectively into the service team:

• Work effectively within a diverse and dynamic team environment

• Support on-call rotation

• Time territory and inventory management

• Standby and after-hours responsibilities

• Flexible working hours

• Unpredictable Travel

• Travel for support of other territories and training

• Providing on-site critical account support inside and outside of district boundaries.

Responsible for IRL ownership to achieve organizational goals and customer satisfaction.

Responsible for working cross-functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T).

Responsible for maintainingownership of customerissuesuntil successful escalation orhandofftakes place.

In addition this position requires:

a) superior technical competency

b) Pro-Active Account Management

c) complete instrument training across geographical IRL.

• Responsible for implementing andmaintainingthe effectiveness of the quality system.

• Provide superior customer service through applying effective communication skillsin order tobuild loyalty while proactively managing and resolving high-stress situations

• Delight our customers by providing support including installation; Preventive Maintenance; Technical

• Service Bulletins and repair by documenting following up and closing calls as per Abbott Diagnostics quality system

• Partner cross-functionally and internally whilemaintainingpositive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs

• Successfully achieve the established business metrics including service sales cost of service and key performance indicators for assigned customers/accounts

• Championutilizationof remote support tools to proactively improve instrument uptime

• Proactively improveexpertisethrough continuous learning and certifications

• Scope of responsibility includesrepresentingAbbott Diagnostics to assigned customers in a professional forthright and ethical manner.

• The position reports to a Service Manager and is accountable for achieving individual and supporting team goals.

• Must be able to influence other areas to achieve business goals

Required Qualifications:

• Bachelors degree or equivalent relevant experience.

• Travel up to 90%.

Preferred Qualifications:

• Bachelors/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology.

• Practical experience ofinterfacing withcustomers.

Additional Skills:

• Troubleshooting/problem-solving; ability to succeed in team situations and excel independently; computer skills (Word Excel PowerPoint Internet Remote Computing i.e. VPN remote troubleshooting etc.); effective communication skills; and stronginterpersonal skills.

Learn more about our health and wellness benefits which provide the security to help you and your family live full lives:

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer committed to employee diversity.

Connect with us at on Facebook at on Twitter @AbbottNews and @AbbottGlobal.