Field Service Engineer High Volume Manufacturing

Field Service Engineer High Volume Manufacturing (HVM)

Why Oxford Instruments

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract engage motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We want to empower our employees so that they innovate support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

We start with the customer
We succeed by being focused
We make and keep our promises
We work together as one team
We help and trust each other to succeed
Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa currently.

Location

Texas (Dallas / Houston preferred). Dedicated HVM customer support.

The Role:

Represent Oxford Instruments as the senior onsite technical expert supporting High Volume Manufacturing (HVM) semiconductor customers. Deliver installation preventive maintenance corrective maintenance troubleshooting process support customer training and operational partnership to maximize uptime and production.

Key Responsibilities:

• System Installation & Commissioning
  Lead the installation and commissioning of advanced plasma etch and deposition systems (RIE CVD ICP ICPCVD ALE ALD) ensuring full compliance with customer specifications cleanroom standards and process readiness.

• Preventive & Corrective Maintenance
  Execute scheduled and emergency maintenance with precision. Diagnose root causes beyond surface-level symptoms and validate repairs against stringent vacuum tolerances leak-up rates and process benchmarks.
• Customer Engagement & Technical Training
  Build trust and long-term relationships through responsive communication and hands-on training. Empower customers to operate and maintain systems confidently across key processes.
• Advanced Troubleshooting
  Resolve complex hardware and software issues using specialized tools (vacuum leak detectors RF power meters DVMs LCR meters multimeters). Provide remote support when needed to minimize downtime and maximize uptime.
• Calibration & System Upgrades
  Calibrate critical components (AMUs RF Generators APCs MFCs) and implement performance-enhancing upgrades (turbo pumps PLCs breakers) to ensure optimal system reliability and throughput.

Required Qualifications & Experience

• Education & Industry Background
• Bachelors degree in Electrical Engineering Mechanical Engineering Physics or a related technical field.
• Equivalent hands-on experience in semiconductor equipment service may substitute.
• 35 years of field service experience in the semiconductor industry with a focus on plasma etch and deposition systems.
• Familiarity with cleanroom operations and safety protocols.

• Vacuum & Power Systems
• Hands-on experience with vacuum technologies: turbo pumps cryo pumps roughing pumps.
• Skilled in troubleshooting 208V electrical systems and 24V control subsystems.
• Experience with RF power components and pneumatically driven

• Diagnostics & Technical Tools
  • Vacuum leak detectors
  • RF power meters
  • DVMs LCR meters multimeters megohm meters
• Proficient with diagnostic instruments:
• Ability to read and interpret mechanical pneumatic and electrical schematics and plumbing diagrams.

• Process Knowledge
• Strong understanding of RF theory and inductively coupled plasma (ICP) systems.
• Familiarity with semiconductor processes: RIE PECVD ICP ALD.

• Physical & Travel Requirements
• Hold a valid drivers license and safe driving record passport and ability to travel independently.
• Must be physically agile and comfortable working in confined or awkward spaces.
• Capable of independently lifting and handling equipment weighing up to 50 lbs.
• Able to commit to extensive weekday travel to support customer installations and service needs Monday through Friday

Preferred Skills & Attributes

• Platform & Component Experience
• Experience with Brooks platforms Pfeiffer/Edwards pumping systems and MKS components.
• Knowledge of calibration and optimization of APCs and MFCs.

• Work Ethic & Collaboration
• Strong manual dexterity and ability to maintain a clean organized workspace in cleanroom attire.
• Proactive problem-solving and openness to continuous learning.
• Effective communicator with strong listening skills.
• Adaptable to evolving technologies and customer needs.
• Comfortable working independently or as part of a team.

What Sets You Apart: Commitment to Service Excellence

• Passion for solving complex technical challenges with precision and care.
• Proactive in anticipating customer needs and delivering timely high-quality solutions.
• Builds trust through clear communication and confident issue resolution.
• Eager to learn grow and collaborate to uphold the highest standards of service.

Additional HVM Responsibilities

Serve as the dedicated senior engineer supporting customer production operations (8:00 AM5:00 PM).

Drive uptime availability MTTR and first-time fix performance.

Support tool installations qualifications and production ramp activities.

Partner with Process Engineers Customer Success Engineering and Operations.

Lead root cause investigations and reliability improvements.

Mentor junior Field Service Engineers.

Participate in daily operational reviews and weekly customer performance meetings.

3 years supporting semiconductor capital equipment in HVM environments.

Strong customer-facing leadership and communication skills.

Ability to work independently in a fast-paced production environment.

Compensation

The expected salary for this full-time benefited position is between $95000 - $115000. The actual compensation will de determined considering factors such as relevant skills and experience and other factors permitted by law.

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