Field Service Cooridnator

Company Overview

Unified Door & Hardware Group (UDHG) is a premier provider of commercial door frame and architectural hardware solutions serving customers across North America. UDHG supports a wide range of construction and architectural projects delivering specialized expertise professional installation and reliable service to commercial institutional and multi-family markets.

As part of Foundation Building Materials (FBM) a leading construction materials distribution company UDHG operates within a broader organization that combines scale specialty expertise and a customer-first mindset. Together FBM and UDHGs 8000 team members are committed to operational excellence innovation and employee development. As the organization continues to grow and evolve we are investing in strong forward-thinking talent to support our long-term success.

Position Overview

At Unified Door & Hardware Group (UDHG) the Field Services Coordinator is responsible for coordinating field service operations and supporting the efficient delivery of repair warranty maintenance and customer service activities. This position serves as a central point of communication between customers Field Technicians subcontractors Project Managers and internal departments to ensure service requests are scheduled tracked and completed effectively. The Field Services Coordinator utilizes independent judgment in prioritizing service activities managing schedules coordinating resources resolving operational issues and supporting departmental objectives while maintaining a high level of customer satisfaction.

• Coordinate field service schedules service requests warranty work and repair activities to ensure timely completion.
• Assign service work based on technician availability geographic coverage customer requirements and operational priorities established by management.
• Monitor daily field activities and communicate schedule updates delays and service changes to customers and internal stakeholders.
• Maintain service calendars work queues and dispatch records to support efficient resource utilization.
• Assist with the coordination and tracking of subcontractor activities and service assignments.

• Serve as a primary point of contact for customer service requests scheduling inquiries and status updates.
• Communicate professionally with customers contractors vendors and internal departments to ensure effective service execution.
• Escalate complex customer concerns or operational issues to management when appropriate.
• Follow up on open service requests to ensure timely resolution and customer satisfaction.
• Maintain accurate customer records service histories and communication logs.

• Coordinate technician schedules time-off requests and workload distribution to support operational needs.
• Review incoming service requests and organize work assignments to maximize responsiveness and efficiency.
• Assist in obtaining required documentation permits vendor information and customer approvals when necessary.
• Coordinate material availability and support field personnel with operational needs.
• Maintain department records reports and operational documentation.

• Review work orders service tickets field reports and documentation for completeness and accuracy.
• Track service activity metrics and assist in preparing operational reports for management review.
• Ensure service records are updated and maintained in company operating systems.
• Monitor open work orders and follow up with field personnel to obtain required documentation.
• Assist with warranty documentation service closeouts and customer record management.

• Support quality assurance initiatives by reviewing customer feedback and service documentation.
• Identify recurring service issues and communicate trends to management for review.
• Assist with implementation of operational processes and service procedures designed to improve efficiency and customer satisfaction.
• Participate in departmental process improvement initiatives and workflow enhancements.
• Support compliance with company standards and customer service expectations.

• Assist with administration of safety documentation certifications training records and related compliance requirements.
• Help ensure field personnel maintain required documentation and operational records.
• Support incident reporting and documentation processes.
• Maintain compliance records and assist with operational audits as requested.

• Perform other duties as assigned in support of Field Services operations and departmental objectives.

• Associate degree in Business Administration Operations Management Construction Administration or a related field; equivalent experience may be considered.
• Three (3) or more years of experience coordinating service operations dispatching customer service project administration or similar operational functions.
• Strong organizational scheduling and multitasking skills.
• Ability to prioritize competing demands in a fast-paced environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite and business management systems.
• Strong attention to detail and problem-solving abilities.

• Experience in the commercial door hardware security construction or building products industry.
• Experience coordinating field service technicians or subcontractors.
• Knowledge of service scheduling dispatch warranty administration or work order management.
• Familiarity with ERP service management or dispatch software systems.
• Experience supporting operational process improvement initiatives.

The listed pay range reflects the expected base rate for this position. Within the range individual pay may vary based on experience qualifications and work location within state.

This is a full-time position with competitive pay and benefits.

• Equity: This role is not eligible for equity opportunities awards or grants.

At UDHG were committed to supporting our employees both personally and professionally. We offer a comprehensive and competitive benefits package designed to help you thrive inside and outside of work. Our excellent package includes:

• Medical Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness Hospital Indemnity Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Equal Opportunity Employer

Unified Door and Hardware Group is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race color religion sex pregnancy (including childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression national origin age disability status genetic information veteran status or any other characteristic protected by federal state or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed please contact Human Resources at .

Posting Period

This job will be posted for at least 5 days starting on the initial post date reflected above.