Field Service Coordinator

The Field Service Coordinator is responsible for the coordination and support of all orders that include service training or installation across Renishaw product lines. The position requires strong organizational and communication skills with the ability to collaborate closely with business and sales managers applications/service engineers and other internal stakeholders to effectively meet customers integration and service needs and ensure satisfaction.

This is primarily an onsite role located in our West Dundee IL location.

Principal Duties & Responsibilities

• Process customer orders for products software installation training and service ensuring accuracy and compliance with company policy and customer requirements
• Enter orders and tasks in CRM to support service contracts purchased
• Serve as a primary point of contact for customer inquiries related to products/services pricing availability order and delivery status
• Coordinate with finance purchasing warehouse sales and other internal stakeholders to ensure accurate order processing and fulfillment
• Monitor order status and communicate delivery timelines and updates to customers
• Resolve customer issues and complaints professionally
• Add and maintain accurate data in CRM system
• Update relevant reports calendars and schedules
• Process returns credits and warranty claims according to company policies
• Build and maintain positive relationships with customers through exceptional service
• Coordinate product delivery and installation schedules for retrofits or training
• Invoice for time and expense jobs
• Assist with the closure of service jobs as needed to invoice customers in a timely manner
• Create and maintain training schedule for LCPD schedule resources enter orders and complete CRM and calendar tasks to support activities
• Assist with quoting and programming software
• Identify opportunities for combining open work to maximize efficiency of field service engineers based on specific criteria
• Escalate issues to higher authority
• Any other duties as required

Qualifications

Education and Experience: Preferred

• 3 years of customer service experience.
• Prior experience working with technical parts in a sale service or purchasing environment
• This position may require the use of and access to ITAR controlled data. The applicant must demonstrate eligibility to use and access such ITAR controlled data. The purpose of this requirement is to ensure compliance with U.S. export control laws.

Education and Experience: Minimum

• Export logistics knowledge

• Interest in manufacturing technology

• Experience with CRM/ERP systems (Microsoft Dynamics)

Knowledge Skills and Abilities Competencies

• Excellent attention to accuracy and detail

• Proficiency with Microsoft Office

• Excellent verbal written communication and interpersonal skills

• Ability to multitask prioritize and manage time effectively

• Ability to build rapport with prospective customers/ customers

• Accepts responsibility for quality of work

• Identifies upsell and cross sell opportunities and takes appropriate action when required
• Flexibility and adaptability

Compensation Range (Annual)

$55000 to $65000 (depending on level and location)

In an effort to comply with local legislation as well as to provide greater transparency to candidates regarding cash compensation Renishaw sets standard pay ranges for all U.S.-based roles as established by job function level and geographic location. Final offer amounts are determined by multiple factors including candidate experience and expertise as well as geographic location and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race color religion sex sexual orientation gender identity national origin disability or veteran status. Affirmative action employer of minorities females veterans and individuals with disabilities.

Benefits

Renishaw offers a competitive comprehensive benefits package for employees including health dental and vision benefits a 401K plan with company match flexible spending accounts life insurance short- and long-term disability vacation and personal time paid company holidays and an employee assistance program.

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If you need any assistance seeking a job opportunity at Renishaw or if you require reasonable accommodation with the application process please call or contact us at .