Field Service Coordinator

This role covers two areas: Service coordination (scheduling and dispatching technicians customer follow-up and documentation support) and Parts support (identifying part numbers quoting/invoicing order tracking and warehouse coordination).

Responsibilities:

Service Coordination

• Coordinate and schedule services appointments or dispatch of technicians
• Maintain accurate records of service requests interactions and outcomes
• Prepare service documentation and invoicing support
• Monitor the progress of service delivery to ensure that timelines are met and that services are carried out efficiently
• Follow up with customers on appointment confirmations job status and completion
• Communicate delays changes and schedule updates to customers and internal teams
• Prepare and distribute reports on service activities and outcomes to management.
• Gather feedback from clients to identify areas for improvement in the delivery process

Parts Sales Support

• Process incoming parts inquiries and identify the correct part numbers from manuals drawings and equipment records
• Prepare and send parts quotes and follow up on open quotes
• Enter and track customer parts orders from receipt through shipment
• Coordinate with the warehouse on stock availability picking packing and shipping
• Keep customers informed of order status tracking and expected delivery
• Maintain accurate customer pricing and part records in the ERP/CRM system

Required Qualifications:

• High school diploma or equivalent
• At least five years of experience in service coordination customer service or a related field
• Proficiency with Microsoft Office (Outlook Excel Word) and comfort learning new software
• Strong communication and interpersonal skills
• Problemsolving and conflictresolution abilities
• Organizational and timemanagement skills
• Ability to maintain detailed records and manage multiple tasks

Preferred Skills:

• Experience in an industrial electrical or equipment-service environment
• Technical understanding of field operations and related tools
• Familiarity with ERP or service management software
• Knowledge of shipping and receiving processes