Field Service Coordinator

Johnson Controls a global leader in thermal management mission-critical building systems energy efficiency and decarbonization helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in rapidly expanding industries such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

For more than 140 years Johnson Controls has delivered performance where it really matters. Backed by advanced technology lifecycle services and an industry-leading field organization we elevate customer performance turn goals into real-world results and help move society forward.

Position Summary

The Field Service Coordinator is responsible for scheduling dispatching and supporting field service technicians and contractors across assigned territories. This role serves as the primary liaison between customers field personnel and internal stakeholders to ensure timely service delivery resource optimization and high customer satisfaction.

The ideal candidate is highly organized customer-focused and capable of managing multiple priorities in a fast-paced service environment. Success in this role requires strong communication skills attention to detail and the ability to coordinate field activities while driving operational excellence.

Key Responsibilities

Service Coordination & Scheduling

• Schedule and dispatch field service technicians and contractors for customer service calls preventive maintenance installations and emergency support.
• Optimize technician schedules to maximize utilization and minimize travel costs.
• Coordinate service activities across multiple regions and time zones.
• Monitor service request queues and ensure adherence to service-level agreements (SLAs).

Customer Support

• Serve as a primary point of contact for the Technical Support team for service scheduling and status updates.
• Communicate service timelines delays and resolution plans proactively.
• Escalate critical customer concerns to management when appropriate.

Operational Support

• Maintain accurate service records and service management systems.
• Assist with work order creation updates closure and documentation.
• Coordinate parts availability and logistics with supply chain and inventory teams.
• Track technician certifications training requirements and site access requirements.

Report & Performance Management

• Generate service performance reports and dashboards.
• Monitor KPIs such as response time utilization backlog management and customer satisfaction.
• Support continuous improvement initiatives to enhance operational efficiency.

Cross-Functional Collaboration

• Partner with Sales Technical Support Supply Chain Operations and Finance teams to ensure seamless customer support.
• Support service contract execution and customer account activities.
• Participate in team meetings and operational reviews.

Required Qualifications

• Associate degree in Business Operations Supply Chain or related field or equivalent work experience.
• Minimum 2 years of experience in service coordination dispatching customer support logistics or operations.
• Experience working in a field service or technical service environment preferred.
• Proficiency with Microsoft Office Suite (Excel Outlook Teams Word).
• Experience using ERP CRM or field service management systems.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Ability to work effectively in a fast-paced customer-focused environment.

Preferred Qualifications

• Bachelors degree in business administration Operations Management or related field.
• Experience with SAP Salesforce or similar service management platforms.
• Knowledge of field service operations scheduling optimization and resource planning.
• Experience supporting technicians across North America.

HIRING HOURLY RANGE: $31- $36 (Hourly rate to be determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your

background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details please visit the About Us tab on the Johnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.