Field Operations Team Lead

Unleash Your Potential

At Leidos we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers success. We empower our teams contribute to our communities and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers our people and our community. Our Mission Vision and Values guide the way we do business.
If this sounds like an environment where you can thrive keep reading!

Leidos is seeking an experienced Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at Joint Base Anacostia-Bolling (JBAB). This position supports high-visibility national defense operations and key stakeholders including Air Force District of Washington (AFDW) and Headquarters Air Force (HAF).

Youll play a vital role in supporting IT operations maintenance planning and engineering across a dynamic and fast-paced mission-critical environment covering the Pentagon Joint Base Andrews JBAB and alternate locations within a 300-mile radius of the National Capital Region (NCR).

The Challenge:

• Oversee teams responsible for executing core IT functions including desktop support technology refresh initiatives mobile device management and routine device fulfillment in support of a user base exceeding 3000 personnel.
• Guide a team of eight IT professionals fostering a culture of excellence in customer service while ensuring program service levels are met.
• Apply proven troubleshooting techniques to diagnose and restore functionality for desktops laptops network services and printers in a live production environment.
• Be familiar with remote support tools such as Remote Desktop and BEL Manage.
• Submit incidents and service requests using Remedy and ServiceNow.
• Escalate unresolved issues to the Operations Manager and Site Lead for further resolution.
• Act independently on complex assignments and collaborate with other IT professionals as needed.
• Manage a rigorous security process for classified assets across the field ops team including classified asset movement storage inventory destruction and team training.
• Ability to communicate inventory levels and assets that are required to fill tickets for program level prioritization of assets.
• Track and coordinate desktops and laptops timelines for connection to the network.
• Audit tickets for all field ops queues for completion of ticket notes in alignment with program requirements and perform training for the team for shortcomings.
• Drive the creation of standard operating procedures for tech refresh routine requirements and desktop support.
• Interface with broader program teams for support and escalation as needed.
• Coordinate large office standups as a primary field operations interface with the customer on timelines deliveries assets counts and install expectations.

What Sets You Apart:

• Bachelors Degree and 8 years of relevant experience in leading teams in IT environments.
• Demonstrated experience overseeing multiple teams delivering IT support services.
• Proven ability to manage programs effectively and deliver accurate timely reports to leadership supporting informed decision-making and mission success.
• Must hold a current DoD 8140 certification (e.g. Security CE or higher).
• Active DoD Secret security clearance (or higher).
• Experience supporting U.S. Government and/or DoD customers
• Strong troubleshooting skills and a proactive self-starting mindset

You Might Also Have:

• Military experience particularly in supporting senior military leaders.
• Masters degree in IT or a related field.
• Clearance Required: Active DoD Secret clearance.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.