Field Engineer 3

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title:Field Engineer 3

Location(s):Groton/New London CT


Position Overview:
Seeking a Field Engineer 3/Desktop Support Technician to provide onsite technical support for desktop and laptop systems printers networking equipment software and low-end servers. This role involves installation troubleshooting maintenance hardware replacement software deployment and customer support in a government environment.

Key Responsibilities:

• Install configure diagnose maintain and repair desktops laptops printers and peripheral devices.
• Troubleshoot hardware software and networking issues.
• Install and maintain PCs servers networks and associated software.
• Perform PC imaging operating system reloads and software installations.
• Replace disks on enterprise storage products.
• Support legacy hardware and server products.
• Perform equipment installations moves adds and changes.
• Test and certify PCs servers networks and approved applications.
• Update and manage incident and service request tickets.
• Escalate unresolved issues as appropriate.
• Deliver excellent customer service while meeting service level agreements.
• Maintain professionalism in appearance and communication.

Required Qualifications:

• 1-3 years of desktop or computer support experience.
• Basic hardware and software troubleshooting skills.
• Experience supporting desktop and laptop computers.
• Strong organizational and customer service skills.
• Ability to work independently in an onsite support environment.

Preferred Qualifications:

• CompTIA A Security Apple Dell or similar certifications.
• Experience with ticket management systems.
• Experience deploying and configuring iOS Android or other mobile devices.
• Experience with software deployment and troubleshooting.
• Experience with hardware deployment and troubleshooting.
• Hardware repair experience.
• Experience supporting network devices and low-end servers.

Schedule:

• Split Shift (Required)
• 20 Hours on Weekdays
• 20 Hours on Weekends

Employment Requirements:

• Must be a U.S. Citizen
• Must be at least 18 years of age
• Non-driving role; occasional travel between nearby sites may be required

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age protected veterans or individuals with disabilities.