Field Engagement & Change Lead, AWS Worldwide Field Enablement

We are looking for a Field Engagement & Change Lead to join the AWS Worldwide Field Enablement (WWFE) team. This role sits at the intersection of change management communications strategy and field engagement - driving adoption of critical tooling and technology across the global AWS Sales and Technical field organization.
As AWS accelerates its investment in AI-powered tools and agentic workflows this role will be instrumental in ensuring the field understands adopts and maximizes value from new and evolving technology platforms. You will design and execute comprehensive change management and communications strategies that drive tooling adoption reduce friction in transitions and connect programs to measurable business outcomes.
The ideal candidate thrives in ambiguity brings deep stakeholder management skills and has a strong understanding of how to drive technology adoption at scale. Experience with AI agentic systems and modern productivity tooling is highly valued. You are a strategic thinker who can also execute - building roadmaps creating compelling communications and partnering cross-functionally to land change effectively across a global matrixed organization.


Key job responsibilities
Key Responsibilities

- Develop and execute change management strategies for tooling adoption across the global AWS field adapted for a fast-paced technology environment.
- Build end-to-end communication strategiesstakeholder mapping multi-channel messagingthat drive awareness and adoption of new tools and workflows.
- Partner with product engineering enablement and operations teams to translate technical capabilities into clear compelling field narratives.
- Identify adoption barriers and design targeted interventions (communications training reinforcement feedback loops)
-Launch field engagement campaigns that connect tooling programs to measurable business outcomes aligned with AWS growth strategies.
- Manage stakeholder relationships across sales leadership operations enablement and communications to ensure coordinated rollouts.
- Define success metrics track adoption KPIs and establish feedback mechanisms to continuously improve effectiveness.
- Standardize and scale change management mechanisms globally across all markets and segments.



About the team
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

- 4 years of managing stakeholders in cross-functional project experience
- Bachelors degree in Communications Marketing Organizational Development or related field
- 5 years in change management communications or field engagement supporting technology adoption
- Exceptional written/verbal communication with ability to simplify complex technical concepts

- Experience with AI-powered tools agentic systems or emerging technology platforms
- Change management certification (Prosci CCMP) or equivalent practical experience
- Experience supporting tooling adoption within fast-paced sales or technical field organizations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 88100.00 - 154100.00 USD annually