Field Calibration Services Supervisor

The Field Calibration Services Supervisor will support and oversee day-to-day operations of permanent onsite and remote calibration teams. This role ensures high-quality calibration service delivery supports technician development and helps maintain strong customer relationships. The ideal candidate will have hands-on calibration experience and be comfortable supervising small teams assisting with technical troubleshooting and ensuring compliance with accreditation standards. Approximately 2030% travel is required to support field teams and customers. This role also requires the supervisor to spend approximately 30% of their day performing calibrations especially during high-demand periods or when covering for technician absences.

Key Responsibilities:

Team Leadership & Daily Support

Supervise daily tasks of calibration technicians across multiple sites and remote teams.
Assign and track calibration work monitor turnaround times and support daily workflow planning.
Provide mentoring and technical guidance to team members including hands-on calibration assistance when needed.
Assist with onboarding and cross-training to ensure team flexibility across various disciplines (e.g. torque temperature pressure electrical dimensional).

Calibration & Technical Oversight

Support and perform hands-on calibrations in accordance with ISO/IEC 17025 and other relevant standards (ISO9001 AS9100 ANZ540.1).
Review calibration data for completeness and accuracy; ensure proper documentation and traceability.
Coordinate with Quality and Engineering teams to troubleshoot complex calibration issues.
Help maintain calibration equipment and ensure readiness for audits.

Operational Excellence

Ensure compliance with safety protocols and company SOPs across all calibration activities.
Monitor performance metrics (e.g. OTD quality scores asset throughput) and escalate issues as needed.
Support audit preparation and actively participate in ISO ANZ and AS audits.
Participate in and support process improvements including Kaizen 5S and other lean initiatives.

Customer Service & Communication

Act as the local point of contact for assigned customer accounts assisting with service updates and issue resolution.
Help facilitate customer check-ins support QBRs and attend onsite visits as needed.
Communicate clearly with customers about service status scheduling and technical requirements.

Onsite Engagement & Travel

Travel to customer locations (6080%) to support calibration activities provide team oversight and attend customer meetings.
Participate in pre- and post-onsite planning with team members and customers to ensure smooth execution.

Qualifications:

35 years of calibration experience in a lab or field environment preferably in multiple disciplines.
Experience supervising technicians or leading small teams is highly preferred.
Solid understanding of ISO/IEC 17025 and calibration-related standards (ISO9001 AS9100 ANZ540.1).
Strong communication skills with the ability to work across teams and with customers.
Proficient in calibration software Microsoft Office and service management tools (e.g. Gage FSM CalWeb Dynamics).
Ability to travel up to 80%.

Preferred Skills:

Certified or formally trained in specific calibration disciplines (e.g. electrical dimensional pressure).
Experience leading or participating in 5S or Kaizen events.
Familiarity with metrology concepts and measurement uncertainty.
Experience supporting multi-site operations or large customer accounts.

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