Field and Internal Service Supervisor

About Veralto

Veralto is a $5.5B company dedicated to protecting the worlds food water essential goods and medicine. Founded in 2023 were building on a legacy of rigor and results powered by the Veralto Enterprise System (VES).

Our Water Quality companies help customers manage treat purify and protect the global water supply and our Product Quality & Innovation (PQI) companies help protect the worlds food medicine and essentials by enabling customers to track and authenticate the billions of goods that travel the global supply chain every day.

Together were pursuing our Unifying Purpose: Safeguarding the Worlds Most Vital Resources.

About XOS

XOS is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water safe food and medicine and trusted essential goods. That is the tomorrow Veralto is creating today.

Veralto is a $5B global leader in essential technology solutions made up of over 16000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the Worlds Most Vital Resources.

Service Operations

• Supervise daytoday internal and field service operations across applicable products ensuring adherence to safety quality and delivery expectations.

• Act as a working coach with sufficient technical depth to support coverage during staffing gaps when required.

• Set daily and shortterm priorities for technicians balancing customer commitments capacity and operational targets.

• Ensure consistent execution of standardized service processes for installation calibration testing repair and packaging.

Leadership & Team Integration

• Lead coach and develop internal and field service teams reinforcing accountability engagement and continuous improvement.

• Own career development onboarding and skill development planning for service associates.

• Address performance concerns through timely feedback coaching and corrective actions aligned with company policy.

• Foster strong collaboration between internal service field service and crossfunctional partners.
  

Customer Support & Escalations

• Support all customer and channel partner escalations work with Services Manager and help with managing communication and resolution strategy.

• Deliver and support technical training for customers and channel partners.

• Determine when to escalate issues further and ensure datadriven communication with leadership and stakeholders.
  

Documentation & Compliance

• Own preparation execution and followup for all internal service audits including corrective action tracking.

• Ensure service documentation reporting and records meet regulatory safety and quality requirements.

• Maintain awareness of relevant compliance requirements including radiation safety onsite field safety and service reporting standards.
  

Quality & Continuous Improvement

• Review service performance data identifying trends related to output quality safety and downtime.

• Drive corrective actions retraining or process updates to improve performance and prevent recurrence.

• Promote and reinforce continuous improvement practices across the service organization.
  

Business & Operational Management

• Own KPIs for both internal and field service teams ensuring accuracy visibility and followthrough.

• Translate business objectives and customer requirements into actionable goals for the service organization.

• Partner with peer supervisors and functional leaders to allocate resources adjust staffing and respond to changing priorities.

• Interface with Engineering Quality and Maintenance teams to resolve technical issues and support operational improvements.
  

Problem Solving & Decision Making

• Use judgment to identify troubleshoot and resolve operational and personnel issues affecting service performance.

• Diagnose root causes of recurring service quality safety or capacity challenges.

• Lead corrective actions and track effectiveness to ensure sustainable improvement.

• Escalate complex issues requiring crossfunctional alignment providing databased recommendations.
  

Miscellaneous:

• All other duties as needed for the business.

• Travel Requirement: Up to 20% - 30%
  

Critical Success Factors:

• Applies sound judgment to resolve technical operational and personnel issues impacting service delivery.

• Identifies root causes of recurring service or quality problems and implements corrective actions.

• Effectively manages performance providing coaching guidance and conflict resolution when required.

• Knows when and how to escalate complex issues supplying clear data and recommendations for resolution.
  

Required Qualifications

• 8 years of experience in service manufacturing or related technical environments supporting electromechanical systems.

• Demonstrated leadership or supervisory experience in service or operations environments.

• Advanced troubleshooting problemsolving and decisionmaking skills applied across internal and field settings.

• Strong working knowledge of service workflows quality systems safety practices and continuous improvement principles.

• Proven ability to document service activity audits and corrective actions accurately and consistently.

• Effective communication and collaboration skills with the physical ability to support service work as needed.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.

We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.