Fhnf Client Services Analyst

The Client Services Analyst is responsible for providing first and second level technical support for FHN Financial employees who rely on information technology to perform their jobs and maintain competitive advantage.

The successful candidate will possess a thorough working knowledge of current desktop applications (Windows Office Internet browsers etc.) hardware virus protection PowerShell Windows security procedures along with a general knowledge of networking and mobile devices in a structured corporate environment.

The Client Services Analyst is a part of the FHN Financial Information Technology Client Services team and works closely with IT infrastructure administrators among others to ensure a highly available and highly responsive systems environment for FHN Financial an energetic and fast-paced leader in financial markets.

FHN Financial Environment:

FHN Financial is headquartered in Memphis Tennessee with Regional Offices across the United States.

FHN Financial has invested in Information Technology to provide superior service to our customers who are primarily financial institutions and portfolio this professional environment FHNF leverages technology and our proprietary systems for competitive advantage. As a prominent member of the financial community nationwide FHNF is committed to best practices and regulatory compliance in systems design availability security and reliability.

Areas of specific responsibility:

The FHN Financial Client Services Analyst provides first and second level support such as assistance and problem resolution with desktop systems and applications file access password lockouts and resets file restorations from backup security issues permissions e-mail issues network connectivity internet issues printer issues workstation support and mobile wireless device support.

In addition to these support activities Client Services personnel may participate in IT projects equipment and client moves and changes application rollout security-focused projects equipment build and deployment and other special activities. Client Services personnel may also conduct training sessions for FHNF employees. Occasional after-hours project work and routine on-call support will be required.

The candidate must be capable and willing to learn applications specific to the financial industry and many applications proprietary to FHN Financial. The person in the position of Client Services Analyst will need to grow progressively in the areas of technical proficiency and responsibility.

Qualifications:

A bachelors degree in computer science information systems or other qualifying discipline is addition two years of experience in IT with demonstrated success in client-level problem resolution and working with customers is required.

The successful candidate will be a strong team player and will possess excellent written and oral communication skills with the ability to communicate with all levels of personnel. An attitude of commitment to customer service is addition the candidate will need the ability to lift 50-pound equipment and to position self to move technology as required.

The candidate must have demonstrated the capability of working well under pressure as well as the ability to organize and prioritize tasks to handle multiple projects simultaneously. The Client Services Analyst will work independently or as a part of a team under general supervision. The successful candidate will thrive in a high-energy closely-knit professional team environment with a commitment to the organization and delivering excellence for the firm.

About Us
First Horizon Corporation is a leading regional financial services company dedicated to helping our clients communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis TN the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial private banking consumer small business wealth and trust management retail brokerage capital markets fixed income and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at.

Benefit Highlights
Medical with wellness incentives dental and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
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Required Experience:

IC