Fee and Commercial Services Manager
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Job Summary
You will serve as a Fee and Commercial Services Manager with National Park Service. The incumbent of this position services as the commercial use authorization and recreation fee revenue business programs manager.
Career-Seasonal appointments are permanent positions and include the same benefits as permanent appointments but do not provide work on a year-round basis. You will work for approximately 11.5 months and you will be in a non-pay status for the remainder of the year.
Some of the major duties you will perform include but are not limited to the following:
- Manages park-wide revenue programs and provides guidance on commercial and non-commercial fee collections.
- Administers and oversees the Concessions and Commercial Use Authorization programs including prospectus application and annual report review.
- Supervises the recreation fee collection program an ensures proper handling and reporting of funds.
- Develops and implements security measures to protect collected funds and oversees secure transport.
- Coordinates with regional offices to maintain financial integrity conducts audits and resolve accounting discrepancies.
Duties will be developmental in nature when filled below the full performance level.
- Must provide proof of U.S. citizenship.
- Appointment subject to background investigation and favorable adjudication.
- Males born aftermust be registered for Selective Service.
- Direct Deposit participation required.
- Successfully pass the E-Verify employment verification check. To learn more visit a condition of employment for accepting this position you may be required to serve a 1 year probationary period to evaluate your fitness and whether your continuation of employment advances the public interest.
This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest meet the organization goals and mission of the agency and/or otherwise promote the efficiency of the determining if your employment advances the public interest the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Under applicable law the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies in writing that the individuals employment should continue and that their appointment should be the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period such appointments are terminated. Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.
This is a supervisory position that may require completion of a supervisory probationary period.
*Additional Requirements located under qualifications*QualificationsAll qualifications must be met by the closing date of this announcement - 08/26/2026-unless otherwise stated in this vacancy announcement. Competitive candidates must also meet Time-in-Grade requirements as defined in 5 CFR 300 Subpart F.
For current Federal employees if hours worked per week are not included on your resume you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted. An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience. For periods of time that reflect military service the DD-214 or Statement of Service is sufficient to meet the work schedule requirement as the service dates will be reflected. For all other applicants who are not current federal employees your resume must state either full-time (or 40 hours a week) or part-time with the number of hours worked per week to ensure proper crediting of specialized experience.
To qualify for this position at the GS-09 grade level you must possess at least one of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Supervising a staff of subordinates and supervisors related to a fee collection operation Overseeing a fee collection operation handling tracking and depositing money; Selling entrance passes issuing fee waivers for special use groups programming or operating fee collection equipment such as cash registers bill counters credit card machines and traffic counters performing general administrative functions and providing customer service; Create and manipulate Excel spreadsheets using basic functions to organize and analyze fee and commercial services program metrics: and Prepares spreadsheet outputs that support routine program tracking and reporting. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least a masters or equivalent graduate degree in accounting finance business administration business management international business marketing management or human resources or two full years of progressively higher level education leading to such a degree or LL.B. or J.D. if related. You must include transcripts.
-OR-
Successful completion of a combination of education and experience as described above. You must include hours per week worked and you must include transcripts.
To qualify for this position at the GS-11 grade level you must possess at least one of the following minimum qualifications by close of the announcement:
EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors). This experience includes activities such as: Supervising a staff of subordinates and supervisors related to a fee collection operation; Overseeing a fee collection operation handling money selling entrance passes issuing fee waivers for special groups programming or operation fee collection equipment such as cash registers bill counters credit card machines and traffic counters and performing general administrative duties; and Create and manipulate Excel spreadsheets using advanced formulas including multi-step calculations and lookup functions to analyze fee and commercial services program metrics and generate reports that support decision-making and program evaluations. You must include hours per week worked.
-OR-
EDUCATION: Successful completion of at least a Ph.D. or equivalent graduate degree in accounting finance business administration business management international business marketing management or human resources or three full years of progressively higher level graduate education leading to such a degree if related. You must include transcripts.
-OR-
Combination of Experience and Education: Successful completion of a combination of education and experience as described above. You must include hours per week worked and you must include transcripts.
Volunteer Experience: Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.
Requirements Continued- You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid drivers license is required. You will be required to submit a Motor Vehicle Operators License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities) and at your own expense all certified driving records from all States that disclose all valid drivers licenses whether current or past possessed by you.
- You are required to wear a uniform and comply with uniform standards. A uniform allowance will be provided.
- You may be required to work on-call evenings weekends holidays overtime and shift work.
- Travel Required: Travel may be required up to 4 days per month. (this is required travel to supervise Kipahulu District operations 4 hours by car round trip)
EducationYou must submit a copy of your transcript(s) to support claimed education if substituting education for experience. Transcripts must include your name school name grades credit hours earned major(s) grade point average or class ranking and date the degree was conferred if applicable. A typed list of courses grades semester/quarter hours GPA etc. will not be accepted. Non-submission may result in being rated not qualified for the position. Unofficial transcripts are acceptable but if you are selected for this position and you used your education to qualify you must provide official transcripts before you begin work.
Foreign Education: To receive credit for education completed outside the United States you must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For more information on how foreign education is evaluated visit: informationAdditional vacancies may be filled using this job announcement.
Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position existing work at the higher grade level and recommendation by the positions supervisor.Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. ( DOI employees their spouses and minor children may not acquire or retain any claim permit lease small tract entry or other rights granted by the Department in Federal lands with limited exceptions. Additional ethics prohibitions can be found here DOI Ethics Prohibitions U.S. Department of the Interior.
Physical Demands: The work is primarily sedentary and involves working in an office environment. There will be some walking standing bending carrying of light items and driving an automobile. No special physical demands are required to perform the work. Incumbent is expected to travel when necessary and occasionally work in outdoor settings which can require hiking and enduring various occasionally extreme environmental conditions and high elevations. Situations may arise with considerable time restraint and long hours.
Working Conditions: Most work is performed in an office environment with frequent trips to the entrance stations other park offices and community. The environment requires normal safety precautions typical of offices meeting rooms or vehicles. Work may require some travel to attend meetings and/or conduct field work in various areas of the park. Field work may involve inclement weather and a variety of terrain and altitude variances. Office is located at 7000 ft elevation with weather extremes. Required travel to the Kipahulu District is 2 hours each way on a winding narrow road. Kipahulu is located at sea level with hot humid conditions.Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Experience:
Manager
