F&B Sports Bar Manager

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

ESSENTIAL RESPONSIBILITIESinclude the following.Other duties may be assigned.

• Responsible for supervising and managing staff in the F&B FOH department.Develops implements and manages operational goals and monitors achievements of performance and profit objectives.

• Create effective and efficient schedules whilemaintaininglabor costs meeting staffingobjectivesand achieving guest satisfaction.

• Responsible forassistingin the budget process for the department andproviderecommendations; ensuring compliancetodepartmental budget initiatives; reporting budget concerns to manager.

• Enthusiastically supports actively promotes anddemonstratessuperior customer servicein accordance withdepartment and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievementof departmentcustomer service goals.

• Responsible for staff development and training programs.

• Responsible for rewards and recognitionprogramto maximize employee engagement.

• Maintain cost control methods and procedures bymonitoringconsistent pars and inventory.

• Maintain established quality assurance procedures to ensure acceptable health department and customer service standards.

• Oversees scheduling breaks floor plans training evaluating counseling teammembers on assigned shift.

• Exhibitsa friendly and helpful and courteous manner when dealing with customers and fellow team members.

• Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.

• Administers the overall activities of the front of house restaurant operations and beverage operations.

• Establishes and administers training programs within the assigned restaurant and lounge.

• Ensures that available facilities are adequate for performance of duties by assigned personnel.

• Maintains and instructs assigned personnel on safety policies andprocedures andfollows up to ensure that hazards are eliminated.

• Monitors appearance of food served and communicates deviations from standard.

• Responsible for ensuringthe compliancewith all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.

• Maintains strict confidentiality in all departmental and company matters.

SUPERVISORY RESPONSIBILITIES:This job has supervisory responsibilities.

• Responsible for staff development and training programs.

• Responsible for rewards and recognitionprogramto maximize employee engagement.

• Evaluates team members withindepartmentand delivers constructive feedback to employeesin regards toperformance.

• Determinesrecommendation for staffing (including interviewing and hiring) and scheduling (planningassigningand directing work) to meet business needs.

• Determineswork procedures andexpeditesworkflow.

• Responsible for employee performance (disciplining coaching counseling).

QUALIFICATIONS:Toperform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelors Degree (B.A./B.S.) or equivalent fromfour yearcollege or university; or four years related supervisory or managerial experience and/or training; or equivalent combination of education and experience.

• Previoussupervisory experience in a full service orhigh volumerestaurant preferred.

• Must have the ability to interact with guestsstaffand colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability towritereports business correspondence and procedure manuals.

• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs

• Flexible to work all shifts including holidays nights weekends and overtime as business needsdictate.

• Must be proficient in Microsoft Outlook programs.

• Excellent motivationalcommunicationand customer service skills.

LANGUAGE SKILLS:

Ability to read and interpret documents in English such as safety rulesoperatingand maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be.

REASONING ABILITY:

Ability to applycommonsenseunderstanding to carry out instructionsfurnishedin written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATIONS LICENSES REGISTRATIONS:

Employeemust be able to qualify for licenses and permits required by federalstateand local regulations.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employeeis regularly required tostand and use hands to finger handle or feel objects tools or controls. The employeefrequentlyis required toreach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision color vision and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds and must have the ability to push pull reach bend twist stoop stack crouch kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Employeecould be exposed to an environment containing unrestricted second-hand tobacco smoke.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

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Equal Opportunity Employer