Fast Lane Merchant Setup & Operations Contractor

Description
Fast Lane Merchant Setup & Operations Contractor (Must be local to NYC)

Overview We are looking for a part-time contractor to support operational setup launch readiness and test orders for DoorDashs Fast Lane pilot.
Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours.
It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs paired with logistics merchandising and merchant prep levers to improve lunch delivery speed and reliability.

Timeline and Commitment
Start date: ASAP
Timeline: Through end of December
Time commitment: Part-time 20 hr/week (4 hours a day)


Goal
The goal is to have 20 Fast Lane merchants onboarded by the end of December.
The contractor should be local to NYC or Metro Jersey and able to travel to participating merchant locations as needed.

What Youll Do
1. Coordinate store setup and launch readiness -
Once a merchant agrees to join Fast Lane you will help coordinate the operational setup process and ensure the store is ready for launch.
This may include: Submitting store creation requests Coordinating with vendor ops to create the Fast Lane store Requesting a separate business ID where needed Requesting tablet and printer shipment Uploading the Fast Lane menu and updating menu hours Adding photos cuisine tags contact information pickup instructions and payment details Coordinating DashPass setup ETA overrides DoubleDash settings store boost and other launch-readiness requests Tracking setup status across internal channels
2. Support in-store launch readiness and test orders -
You may support participating merchants in person as needed by: Going in-store to help set up tablet and printer Confirming Fast Lane menu hours and store settings are correct Running test orders Documenting issues from the test order experience Flagging operational problems before customer go-live Helping ensure the merchant is ready for launch
3. Maintain setup and launch documentation -
You will keep the setup tracker up to date including: Merchant name Store setup status Menu upload status Hardware shipment or setup status Test order status Launch readiness notes Open blockers Next steps and owner Meeting Cadence We will meet regularly with cadence based on launch volume to review store setup progress test order status operational blockers and launch readiness.

What Success Looks Like
Success means helping ensure closed merchants are set up accurately tested successfully and ready for customer launch.
This includes coordinating setup tasks quickly tracking details carefully identifying operational issues early and helping each participating merchant move smoothly from closed won to live.

Ideal Candidate
The ideal candidate is organized detail-oriented and comfortable coordinating across merchants account managers and internal DoorDash teams.

You should be comfortable with:
Following step-by-step operational playbooks
Tracking details across spreadsheets and internal tools
Coordinating across multiple teams and stakeholders
Communicating clearly with merchants and internal partners
Visiting stores in person if needed for launch readiness or test orders
Troubleshooting operational issues and escalating blockers quickly Restaurant marketplace operations or launch operations experience is a plus but not required.
The most important qualities are ownership attention to detail and comfort driving a process from merchant close through launch.

Start Date
Oct 5 2026

End Date
Dec 18 2026

Allow for Remote
Yes