Facilities Systems Analyst Enterprise Asset Management (EAM) Application Support
Job Location:
University Park, IL - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
- CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
- If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
Approval of remote and hybrid work is not guaranteed regardless of work additional information on remote work at Penn State seeNotice to Out of State Applicants.
POSITION SPECIFICS
The successful candidate will report to the Facilities Applications Maximo Supervisor. This is a full-time position and may be eligible for a hybrid work arrangement. The Facilities Applications team supports flexible work arrangements when aligned with the needs of the unit and the essential duties of the position. Questions related to flexible work arrangements should be directed to the hiring manager during the interview process.
Key Responsibilities
The successful candidate will:
Ensure the reliable performance of facilities systems/applications.
Troubleshoot and resolve related system and user issues.
Participate in projects to gather user requirements design configure test and implement financial systems and applications.
Monitor system performance and usage to maintain security and reliability.
Recommend new features or optimizations based on user feedback.
Work closely with internal and external customers to assist with and diagnose day-to-day software issues.
Administer and facilitate user access to systems.
Provide application support and act as the initial point of contact for the Enterprise Asset Management system and supporting systems.
Escalate tickets that cannot be resolved.
Handle user access and person group and labor record maintenance.
Ensure the integrity and reliability of applications and their data.
Provide guidance and expertise to users and stakeholders.
Create and maintain knowledge base and business process documentation for Tier 1 support.
Assist with training coordination classroom support training logistics and the development and publishing of job aids.
Preferred Qualifications and Experience
Experience with IBM Maximo or similar Enterprise Asset Management (EAM) applications preferred.
Strong troubleshooting and system support experience.
Experience supporting business applications user access and data integrity.
Excellent communication active listening and customer service skills.
Ability to work collaboratively with users stakeholders and technical teams.
Experience creating documentation knowledge base articles and training materials preferred.
MINIMUM EDUCATION WORK EXPERIENCE & REQUIRED CERTIFICATIONS
Associate Degree No prior relevant work experience required; previous relevant work experience accepted in lieu of education. Required Certifications: NoneBACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.
SALARY & BENEFITS
The salary range for this position including all possible grades is $49188.00 - $71340.00.Salary Structure - Information on Penn States salary structure
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional addition to comprehensive medical dental and vision coverage employees enjoy robust retirement plans and substantial paid time off which includes holidays vacation and sick time. One of the standout benefits is the generous 75% tuition discount available to employees as well as eligible spouses and children. For more detailed information please visit our Benefits Page.
CAMPUS SECURITY CRIME STATISTICS
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual assault and other matters. The ASR is available for review here.
EEO IS THE LAW
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact .
Penn State is committed to and accountable for advancing equity respect and belonging. We embrace individual uniqueness as well as a culture of belonging that supports equity initiatives leverages the educational and institutional benefits of inclusion in society and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the universitys teaching research and service mission.Required Experience:
IC
About Company
Penn State is a major, public, research-I university serving Pennsylvania and the global community. Learn more about our undergraduate, graduate, and doctoral degree programs.
