Express Service Advisor
Job Location:
Kenosha, WI - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Express Service Advisor
- Greet customers promptly and professionally when they arrive for service.
- Listen carefully to customer concerns and accurately document requested services and vehicle concerns.
- Open and maintain repair orders using dealership computer systems.
- Perform basic vehicle walk-arounds and document the vehicles condition.
- Recommend routine maintenance and services based on manufacturer guidelines and vehicle needs.
- Communicate with technicians and the Service Department to ensure customer concerns are properly addressed.
- Provide customers with updates regarding the status of their vehicle.
- Explain recommended services repairs estimates and completed work in a clear and professional manner.
- Review repair orders with customers and obtain necessary approvals before additional work is performed.
- Help coordinate Express Service operations including oil changes tire services brakes batteries filters inspections recalls and other routine maintenance.
- Maintain accurate customer and vehicle information.
- Follow dealership and Ford policies procedures and customer-service standards.
- Help ensure vehicles are completed and returned to customers in a timely manner.
- Provide a professional and welcoming experience from vehicle drop-off through pickup.
- Assist with scheduling future maintenance and service appointments.
- Maintain a clean organized and professional service-drive environment.
- Work closely with Service Advisors technicians parts personnel and management to provide an exceptional customer experience.
- Positive attitude and strong work ethic.
- Excellent customer-service and communication skills.
- Professional appearance and demeanor.
- Ability to work in a fast-paced environment.
- Strong attention to detail and organizational skills.
- Ability to multitask and prioritize responsibilities.
- Comfortable using computers and learning dealership software.
- Ability to explain information clearly to customers.
- Basic automotive knowledge is helpful butautomotive experience is not required.
- Previous customer-service retail sales or automotive experience is a plus.
- Valid drivers license and acceptable driving record.
- Willingness to learn and grow within the dealership.
By working at a Ford dealership you can be a part of a brand that honors the past and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Express Service Advisor Compensation and Benefits:
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
FAMILY OWNED & OPERATED:Since our start in 1977 The Boucher Group has been and always will be a family-owned & operated business.
COMMUNITY:Our organization prides itself on what we give back to the community. We are actively involved with several charities/not-for-profit organizations including but not limited to; Muscular Dystrophy Association La Causa Johnetta Borum JDRF Vince Lombardi Charitable Funds Bobbi-Nick Voss Charitable Funds I Back Jack Disabled Veterans Fisher House and several more.
Please send resumes to Belal Barakat at
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
Required Experience:
Unclear Seniority
About Company
Full job description Gordie Boucher Ford of Kenosha is looking to hire a Service BDC Representative POSITION: Gordie Boucher Ford of Kenosha is actively look...
