Export & Transportation Manager

Scope: This role provides leadership across export and transportation products ensuring teams deliver reliable service disciplined execution profitable growth and scalable branch operations. 

Core Responsibilities: 

Product Leadership and Operating Strategy 

• Lead the operating strategy for Air Export Ocean Export Transcon and Distribution. 

• Align product priorities with customer needs branch goals compliance service quality and profitability. 

• Drive standard work escalation discipline reporting habits and cross-product coordination. 

Export Transportation and Distribution Execution 

• Oversee export transportation and distribution execution including booking routing documentation pickup and delivery coordination warehouse flow milestone visibility and customer communication. 

• Ensure customer SOPs operational controls safety expectations security requirements and service standards are followed consistently. 

• Manage exceptions service recovery capacity needs and operational risks across assigned products. 

Customer Financial and Service Provider Management 

• Partner with Sales CRDM Account Management T&I Finance Product leaders Facility Security and district leadership to support customer onboarding RFQs QBRs service recovery and retention. 

• Manage revenue growth margin performance billing quality cost control local charge discipline and profitable execution. 

• Lead carrier trucking cartage distribution and specialty provider performance. 

People Systems and Continuous Improvement 

• Recruit train coach develop and retain strong employees and future leaders. 

• Promote accurate system use data integrity dashboard adoption timely reporting and exception visibility. 

• Use customer feedback employee input root cause analysis and operational data to improve service reliability scalability and team capability. 

Qualifications :

Required 

• 7 years of freight forwarding export operations transportation distribution logistics warehousing customer service or supply chain experience.

• Leadership experience managing teams product operations customer requirements service providers financial performance and cross-functional execution. 

• Strong understanding of export operations domestic transportation distribution execution customer SOPs operational controls and profitability. 

• Ability to lead multiple products and coordinate priorities across Air Export Ocean Export Transcon and Distribution. 

• Strong communication escalation management customer relationship problem-solving and organizational skills. 

• Proficiency with Microsoft Office Expeditors operating systems reporting tools product applications and operational dashboards. 

Technical Skills

• Strong understanding of software development principles.
• Experience with automation platforms such as Power Automate.
• Experience with Microsoft Copilot and M365 technologies.
• Familiarity with data structures APIs integrations and system architecture.
• Basic understanding of AI machine learning LLMs and prompt engineering.
• Ability to troubleshoot technical issues independently.

Business Skills

• Strong analytical and problem-solving abilities.
• Ability to understand complex operational processes.
• Experience translating business requirements into technical solutions.
• Excellent communication and stakeholder management skills. 
  

Preferred 

• Prior experience as a Product Manager Operations Manager Air Export Manager Ocean Export Manager Transcon Manager Distribution Manager or Warehouse/Distribution Operations Manager. 

• Experience with customer implementations RFQs QBRs account reviews product growth strategies and service provider management. 

• Experience managing complex export transportation distribution high-value healthcare technology retail or time-sensitive customers. 

• Experience using analytics dashboards scorecards and operational data to lead improvement initiatives. 

• Experience building leaders developing succession plans and managing cross-product teams. 

• Experience developing automations applications or digital solutions.

• Experience leading cross-functional projects.

• Experience working in operations logistics finance or enterprise shared services environments.

• Certifications in Microsoft Power Platform Azure AI Microsoft Copilot or related technologies.

Additional Information :

Expected base salary: $70304.00 

Eligible for bonus

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

Remote Work :

No

Employment Type :

Full-time