Export Traffic Analyst
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Export Traffic Analyst
MSC USA - Chicago
48000.00 - 56000.00USD
Looking for a career opportunity but have no experience
At MSC we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment and it is important for us to continue to bring professionals with different background and experiences. Together we will continue to grow while connecting the world around us. It is a big world and it takes expertise ingenuity hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet Come join us!
Job Summary/ Key Responsibilities: Job summary Assists clients with any questions or concerns they might have with their shipments. Provides excellent customer service to achieve client satisfaction. Accurately records and logs interaction with customers to ensure data integrity for management reports and maintains productivity and service levels standards. Key duties & responsibilities Answers phone calls and emails in a timely professional and effective manner; Observes corporate guidelines when addressing customer inquiries regarding shipments. Ensures that appropriate action is taken to resolve customers problems and concerns; Exhausts all available tools to ensure customers needs are satisfied within first communication. Reaches out to respective departments outside of Export Traffic Customer Service to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. Anticipates potential problems before they arise as well as having problem solving skills to solve any unforeseen issues; Goes the extra mile providing additional information to enhance customers experience. Presence required onsite 5 days per week Performs other duties as assigned.
This role requires working on-site in the office for five days aweek from Monday to Friday. There is no option for fully remote or hybrid workin this role unless required off-site duties are being performed.
Qualifications & Key Competencies: Required skills experience education Bachelors degree preferred or equivalent experience Excellent written and verbal communication skills Strong attention to details Organized efficient and able to manage time effectively Strong customer service mindset focused and responsive Ability to work under tight deadlines Works well as part of a team Knowledge of MS Excel with the ability to learn new software Preferred skills experience education Prior experience in supply chain transportation shipping logistics freight forwarding customer service etc. Physical Demands Prolonged periods sitting at a desk and working on a computer Must be able to lift up to 15 pounds at a time Must be able to commute to the designated office location Presence required onsite 5 days per week Work Authorization Authorization to work in the U.S
What We Offer
- Health Insurance
- Dental & Vision Insurance
- Life Insurance: one-time annual salary up to $50000
- Long Term Disability Insurance
- Paid Parental Leave
- Business Travel Insurance
- Flexible Spending Accounts - (Health Dependent Care Transit/Parking)
- Supplemental Life Accident Critical Illness and Hospital Indemnity Plans
You will also have access to additional benefits effective day one:
- Short Term Disability Insurance
- 401K Plan 3% Safe Harbor Contribution with option for additional 3% employer match.
- Wellness Program initiatives / Free MSC Partner Subscriptions with Calm
- Partner Discount Programs with MSC Cruises Apple Dell Nissan Whirlpool AT&T Pets Best and others.
About Mediterranean Shipping Company (MSC)
Mediterranean Shipping Company (MSC) headquartered inGeneva Switzerland is a global leader in transportation and logisticsprivately owned and founded in 1970 by Gianluigi Aponte. As one of the worldsleading container shipping lines MSC has 675 offices across 155 countriesworldwide with the MSC Group employing over 200000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road railair and sea transport resources which stretches across the globe the companyprides itself on delivering global service with local knowledge. MSCs shippingline sails on 300 trade routes and calls at 520 ports carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information visitMSC Mediterranean Shipping Company
Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal state or local laws.
If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Required Experience:
IC
