Experience Specialist Nf2 (Rpt) Mcx Main Exchange

Leads the Customer Service Desk or central checkout operations incollaboration with the Experience Manager Sales Manager Store Manager or Marine Mart Manager. Completes all sales and return transactionsusing the Point of Sale system. Assists the Experience Manager Sales Manager Store Manager or Marine MartManager inthe execution of corporate service programs promotions andother eventsas well as daily and weekly Dress Blue Experience standards at all customer touchpoints. May assist store leadership with special events ensuring customer experience criteria is met. Reports to the Experience Manager Sales Manager Store Manager or Marine Mart Manager.

Understands and operates within all service policies and exercises anI can DO that! mentality when a customer problem identifies opportunities to resolve customer problems andconcerns before they happen. Takes ownershipand followsup withcustomers toensure theirproblemswere articulates all MCX value stories programs and promotions. Recognizes the core values and mission of the Marine Corps Exchange (MCX). Acts as a coach for team members on training related to service returns and exchanges service recovery and corporate service programs and promotions. Models key behaviors related to Dress Blue Experience metrics and serves as a role model for team members looking to advance their career. Observes service transactionsand coaches team members to increasedlevels of performance and effectiveness. Relays instructions gets workstarted sets paceand performs supervisory duties inanemergency orshort-termand nonrecurringbasis.

Takesadvantage of all training opportunities to develop serviceskills. Develops ageneral understanding about the brands and products sold within the store. Partners with teammembers toprovide answersto product questions from customers. Relays customer comments and concerns to Sales Specialist and Sales Manager. Identifies opportunitiesto produce add-on salesat thefront line through suggestive and consultativeselling. Ensures all sale ad and promotionalitems aresigned and placed according to brand standards. Ensures assigned service areais merchandised to brand standards with proper product placement. Manages categories/areas within the brand experience to include inventory accuracy and merchandise presentation. Communicates productoutsto Experience Manager Sales Manager Store Manager or Marine Mart Manager.

Identifies and reduces all risks of loss and/or theft. Ensures the front line operation is led appropriatelyinthe absence of an Experience Manager Sales Manager Store Manager or Marine Mart Manager ensuring proper staffing coverage and service standards are met. Actively engages in organizational training opportunities that develop personal andprofessional skillsrelatedto: timemanagement emotional intelligence interpersonal skills career planning public speaking and small group leadership.

Provides World Class Customer Service with an emphasis on courtesy. Delivers a Dress Blue Experience to all customers throughout the store. Proactively engagesall customers in conversation. Addresses customers by rank when appropriate. Assists customers and communicatespositively in a friendly action to solve problems thehigher-levelsupervisor or proper point of contact for help when problems arise.

Adheresto safety regulations reports anyobserved workplace hazards and any injury occupationalillness and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards ofactively supporting the principles ofthe EEO program andprevention ofsexual harassment.

Places special ordersto cover local buys. May require food handling safety training handling and certification. May require training and handling of Western Union and other customer services offered. May require light custodial duties light lifting of merchandise stocking setting planograms price changes inventory counts and corrections. May have handle special orders merchandise requests or receiving of

products.

Performs other duties as assigned. The incumbent must beableto liftandcarry objects upto 20lbs independently and objects over 20lbs with assistance.

• See Duties and Qualifications

EVALUATIONS:

ONE YEAR of experience working within a customer focused environment preferablywithin aretail or business operations coachingand training front lineemployees preferred. Positive attitude witha genuinedesire to work inateam environment. Ability to readand trainoperating standardsandprocedures for service service recoveryand RPOS systems aswell asworkwithin theposition toexecutethese standardsproperlyandcoach others withinthe team todo sowitha highdegreeof skill and confidence. Ability toworkinahighperformance atmospherewith commitmentto service and sales goals. Knowledge of safety and environmentalstandards forfuel. Attention to detail is required.

Candidates should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.