Experience Designer Lead- Digital Account Opening

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Experience Designer Lead within PNCs Digital organization you will be based in Pittsburgh PA or Cleveland OH.

As an Experience Designer Lead on the Digital Account Opening team you will play a critical role in driving digital sales growth onboarding quality and customer experience for consumer and business product applications and digital onboarding journeys. The role is central to both execution and strategic direction for highimpact initiatives that directly influenced revenue primacy and customer acquisition outcomes.

Key Responsibilities
Endtoend design and optimization of digital account opening applications and microapps including rebuilding and maintaining core experiences for ongoing development use.
UX researchdriven redesigns to reduce dropoff improve mobile completion and lower cognitive load across the application funnel.
Rapid prototyping of design flows
Ongoing optimization work including AEM migrations for faster iteration and deep NPS analysis to identify and implement incremental improvements.
Longterm partnership on crossteam initiatives including the redesigned locator experience and postlaunch SEO enhancements.
Define and drive alignment to design system standards patterns principles and accessibility requirements
Coordinate with technology engineering and accessibility partners to ensure design-to-development collaboration in compliance with standards

Experience using Figma for design and prototyping and Adobe Experience Manager for content management highly desirable.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

• Transforms complex tasks into intuitive accessible and easy-to-use designs through the entire experience lifecycle from the first-time user to the expert.
• Leads and guides the discovery of customer and business needs through contextual inquiries generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs.
• Sets the design direction and strategy. Leads others to execute visual information interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others including senior management through user journeys storyboards prototypes wireframes and other materials.
• Sets the direction for usability of new and existing products makes adjustments to align with shifting customer expectations.
• Establish research methods and strategies conduct studies and present findings that will inform improvements in the customer experience.
• Coaches and mentors junior staff; Assists management team in training new staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNCs Enterprise Risk Management Framework.

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications/licensures needed to be successful in this position.

Agile Web Development Business Requirements Documentation (BRD) Data Visualization Digital User Experience Employee Engagement IT Architecture JavaScript Wireframing

Business Analytics Creativity Design Thinking Effective Communications Graphic Visualization Group Facilitation Product Development Life Cycle Requirements Analysis Solutions Development User Experience Design User Interface Design

Roles at this level typically require a university / college degree with 5 years of industry-relevant experience. Specific certifications are often lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)

Base Salary: $91000.00 $169000.00

Salaries may vary based on geographic location market data and on individual skills experience and education. This role is incentive eligible with the payment based upon company business and/or individual performance.

Generally this opening is expected to be posted for two business days from 08/11/2026 although it may be longer with business discretion.

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit.

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.