Enter a job title or keyword
Executive Support Engineer
Job Location:
Job Location:
Richfield, MN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
15 August 2026 (6 hours ago)
Posted:
Application Deadline:
12 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
As an Executive Support Engineer you will provide white-glove technical support to Best Buy senior executives and their executive assistants. This full-time five-day-a-week in-person role operates with a high degree of autonomy creates executive relationships drives incidents to resolution and strengthens the broader Executive Support teams availability responsiveness and service quality. The role requires sound judgment discretion urgency and the ability to resolve complex technology issues with minimal direction while maintaining a calm professional experience for executive stakeholders.
This role is on site which means you would be required to work at a designated Best Buy location.
What youll do
This role is on site which means you would be required to work at a designated Best Buy location.
What youll do
- Deliver fast high-trust technical support to Best Buy senior executives and their executive assistants owning each issue end-to-end through resolution.
- Provide proactive white-glove service that anticipates executive needs reduces friction and protects productivity during critical business moments.
- Orchestrate hardware software accessory and mobile device fulfillment from the executive catalog(s) with minimal effort required from the executive or executive assistant.
- Coordinate across cross-functional teams to secure fast policy-compliant resolutions while keeping executives and executive assistants proactively informed.
- Lead service improvements catalog refreshes readiness activities and proactive monitoring that reduce repeat incidents and improve the executive support experience.
Basic qualifications
- 3 years of advanced end-user desktop or executive support experience spanning hardware software mobile devices and collaboration tools.
- Demonstrated experience delivering white-glove support to senior executives and executive assistants in a large enterprise environment.
- Proven ability to communicate clearly calmly and professionally with executives and executive assistants under pressure.
- Proven ability to independently resolve complex ambiguous or sensitive technology issues while exercising sound judgment discretion and urgency.
- Availability to provide responsive support outside standard business hours for urgent executive-impacting incidents.
Preferred qualifications
- Bachelors degree or equivalent work experience.
- Advanced experience with Microsoft 365 Teams Outlook OneDrive and mobile management.
- Experience with ServiceNow or a comparable ITSM platform including incident documentation service request fulfillment and knowledge article contributions.
- Experience supporting executive meetings travel technology needs device refreshes and high-visibility events where reliability and effectiveness are critical.
- Prior mentorship peer coaching or team-lead experience that demonstrates the ability to raise service standards across a support team.
Whats in it for you
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
Were committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it especially at key moments in your life.
Our benefits include:
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation where you live your full-time or part-time employment status and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location employment status salary or hourly status (exempt/non-exempt) and years of continued or bridged service.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Certain roles where market norms demand it are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans including eligibility please refer to our Incentive Programs Summary.
For more information about benefits LOA and paid time off please refer to our Benefits Guide.
About us
As part of the Best Buy team youll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life in our stores online and in customers homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. Were committed to being a great place to work where you can unlock unique career possibilities. Above all we aim to provide a place where you can bring your full authentic self to work now and into the future. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Required Experience:
IC
About Company
Take a minute to explore current opportunities and find the perfect job for you. You can also create an account or sign in to manage your candidate profile, applications and saved searches.
