Executive Housekeeper at Pacific Point

Pacific Point resort on the Central Coastoffers competitive pay and a very complete benefits package; health insurance paid time off retirement plan dental insurance vision insurance life insurance employee discount employee assistance program and food provided daily to our employees

Education/Experience

• Minimum 2 years experience in a Housekeeping leadership role.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays nights and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission vision and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate.
• Strong computer skills and proficiency in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for the department.
• Well organized focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read comprehend and write instructions correspondence reports and memos.
• Ability to communicate verbally with guests management and co-workers.
• Ability to effectively present information to associates management guests and the public in one-on-one and group situations.
• Ability to define problems collect data establish facts and draw valid conclusions.
• Ability to understand guest service needs.
• Knowledge of computer accounting programs math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend stoop squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Essential Job Duties

• Housekeeping and Laundry
  • Manage the daily operations of the Housekeeping and Laundry departments.
  • Responsible for budgeting forecasting and financial planning of the departments.
  • Manage the selection training and development of employees with a focus on maximum employee satisfaction productivity and guest satisfaction.
  • Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
  • Manage operating expenses to maximize costs while providing excellent guest services.
  • Coordinate departments activities with other departments to facilitate increased levels of communication and guest satisfaction.
  • Responsible for monitoring consumption and ordering replacement of guests and cleaning supplies.
  • Schedules the cleaning of the projects and deep cleaning including room carpets upholstery draperies and window cleaning.
  • Schedules the cleaning for periodic major cleaning projects including carpet shampooing cleaning of walls and baseboards cleaning of windows elevator doors and tracks.
  • Monitors vacant rooms check out rooms and stayovers and communicates with the front office pertinent information.
  • Monitor and control accurate lost and found program.
  • Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
  • Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
  • Monitor quality and cleanliness standards and meets the expectations of the guests on a daily basis.
  • Demonstrates knowledge of job-relevant issues products systems and processes.
  • Manages lobby areas including overall maintenance daily upkeep and cleanliness.
  • Supports public area cleanliness.
  • Supports laundry services.
  • Provides services that are above and beyond for customer satisfaction and retention.

• Management
  • Select talented qualified and service-oriented individuals to embody the core values of the hotels culture.
  • Supervise and manage employees in support of the day-to-day operations.
  • Schedule associates for housekeeping operations and manage payroll and productivity.
  • Ensures associates have supplies equipment tools and uniforms necessary to perform their jobs.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
  • Train and develop associates on 4 Keys service standards technical skills standard operation procedures and safety standards.
  • Ensure all associates are safety conscious and trained in safe work practices.
  • Facilitate new hire training.
  • Facilitate departmental training and continually monitor evaluate and revise training content to reflect changes in the process and to address the needs identified by associates.
  • Ensure associates exceed service and cleanliness standards.
  • Fosters open channels of communication between all employees.
  • Participates in the performance appraisal system process giving feedback when needed.
  • Encourages and builds mutual trust respect and cooperation among associates.
  • Follow all additional duties as assigned by management.

Salary $80K- $85K DOE

CCC Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth breastfeeding and related medical conditions) sexual orientation gender identity or expression national origin ancestry age disability (physical or mental) medical condition genetic information marital status military or veteran status or any other characteristic protected by applicable federal state or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA) Title VII of the Civil Rights Act the Americans with Disabilities Act (ADA) and all other applicable equal opportunity laws. If you need accommodation for any part of the application process because of a medical condition or disability please contact:

CCC Management LLC participates in E-Verify. Upon hire your employment will be contingent on proof of identity and eligibility to work in the United States which will be confirmed through the federal E-Verify system.

Required Experience:

IC