Executive Engagement and Strategic Programs Consultant

Our team:

The HQ Innovation Center is where the worlds most influential executives come to reimagine the future. Here Fortune 500 leaders sit shoulder-to-shoulder with ServiceNow executives and thought leaders to tackle their most pressing challenges and uncover transformational opportunities. Weve redefined the executive experience: shifting from sales-led transactional meetings to facilitator-led conversations curated narratives and interactive demos anchored in customer transformation goals. Every touchpointbefore during and after the visitis designed to surprise delight and inspire.

We are seeking an Executive Experience Consultant to join our elite team. This is not a traditional program management role. Youll be at the center of a completely reimagined engagement strategy where adaptability influence and trusted relationships are as critical as flawless execution.

What Youll Do:

       Design & Orchestrate Executive Experiences: Lead the end-to-end design and execution of high-stakes executive briefings ensuring every engagement exceeds expectations and aligns to customer transformation goals.

       Influence & Inspire Change: Help shift organizational mindsets from legacy slide-heavy briefings to an innovation-led facilitator-driven model. Inspire enthusiasm and drive adoption of new strategies among both tenured and new stakeholders.

       Build Trust Across the Organization: Forge strong relationships with sales leaders C-level executives product evangelists and cross-functional teams. Serve as a trusted advisor who balances the needs of customers with ServiceNows strategic priorities.

       Industry-Aligned Advisory: Specialize in an assigned industry developing a deep understanding of sector-specific challenges and opportunities. Synthesize insights from engagements to shape future briefings strengthen narratives and position ServiceNow as a trusted advisor to industry leaders.

       Navigate Complexity & Ambiguity: Thrive in a fast-paced evolving environment where program standards are still being defined. Anticipate challenges proactively address risks and adapt seamlessly as priorities shift.

       Elevate Customer-Centric Storytelling: Translate customer transformation goals into compelling narratives and immersive demonstrations that position ServiceNow as a strategic partnernot a vendor.

       Champion Program Excellence: Uphold and evolve program standards mentoring peers and partners to deliver world-class engagements that differentiate ServiceNow from competitors.

Qualifications :

What Were Looking For:

       8 years of experience designing and delivering high-impact executive engagements or similar strategic programs.

       Proven ability to influence stakeholders at all levelsincluding sales teams senior executives and cross-functional partners.

       Exceptional communication facilitation and storytelling skills with executive presence that builds trust and credibility.

       Strong program and project management capabilities with attention to detail and a commitment to excellence.

       Comfort navigating complexity ambiguity and rapid change while keeping teams aligned and motivated.

       A consultative customer-first mindset and the ability to translate business challenges into opportunities for transformation.

       Entrepreneurial drive to continuously improve and wow customers in innovative unexpected ways.

Nice to Have (but not required):

       Familiarity with Microsoft Office 365 for collaboration and content development.

       Experience using BriefingSource for briefing and engagement management.

       Exposure to PowerBI or other analytics tools to surface insights and guide customer narratives.

       Background in sales customer experience and/or professional services bringing perspective on how executive engagements accelerate business outcomes.

For positions in this location we offer a base pay of $113700 - $199000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

From Fortune. 2026 Fortune Media IP Limited. All rights reserved. Used under license.

Remote Work :

Yes

Employment Type :

Full-time