Executive Director, Digital Engineering- Aetna Member Care and Journey Services

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary

The Executive Director Digital Engineering- Aetna Member Care and Journey Services is a senior technology leader responsible for setting the technical vision architectural direction and engineering execution for member centric services.

This role leads large-scale engineering teams that build high-performance backend APIs microservices and cloud-native systems that power member experiences across digital agent provider and partner channels.

The leader ensures exceptional service stability resiliency innovation velocity and alignment with enterprise user experience and operational goals.

Key Responsibilities

1. Backend API & Microservices Engineering Leadership

Lead the design development and delivery of scalable backend systems APIs and microservices powering member-facing capabilities.

Define API contract standards and integration patterns used across Member Services platforms.

Drive service modernization by adopting cloudnative architectures containerization and event-driven patterns.

2. Service Stability Observability & Resiliency

Establish standards for availability resiliency performance and disaster recovery across all services.

Implement SLO/SLI/error budget frameworks health checks and highavailability architectures.

Institutionalize strong observability practices using metrics logs traces and distributed monitoring.

Drive continuous reliability improvements through chaos engineering automated fault injection and proactive rootcause analysis.

3. AIDriven Engineering & Automation

Drive the shift to an AI-native engineering organization making AI-assisted development the default across design code generation review testing and operations and build the tooling standards enablement and adoption targets that make it stick.

Build AI-powered product features for members personalization intelligent routing and automated decisioning partnering with product and data science to take them from experimentation into production with the privacy PHI-handling and human-in-the-loop guardrails a regulated member population requires.

4. API Integrations & Enterprise Interoperability

Own strategy for internal and external API integrations supporting member services and other enterprise systems.

Standardize integration patterns to ensure secure performant and consistent data exchange across domains.

Partner with product security architecture and platform engineering to ensure scalable compliant and reusable integration solutions.

5. Innovation & Technology Strategy

Drive technology exploration and rapid experimentation in areas such as LLM/AI augmentation serverless compute real-time data streaming and nextgen integration frameworks.

Build and maintain a longterm roadmap for modernizing legacy components platformizing capabilities and increasing engineering velocity.

Champion engineering excellence and best practices across code quality testing automation and release reliability.

6. Leadership Talent & Organizational Development

Build lead and mentor high-performing engineering teams across global locations.

Foster a culture of innovation accountability psychological safety and continuous learning.

Define organizational structures role expectations and growth paths to develop future engineering leaders.

Required Qualifications

15 years of software engineering experience with deep expertise in backend systems distributed services and API platforms.

Proven experience leading large engineering organizations delivering missioncritical services.

Strong background in AWS cloud platform microservices architecture CI/CD pipelines and DevOps/SRE practices.

Demonstrated success driving stability resiliency and observability improvements at scale.

Experience leveraging AI LLM-based engineering and operational tooling.

Preferred Qualifications

Experience in regulated industries (healthcare financial services insurance).

Background in building member patient or consumer-facing digital experiences.

Executive-level communication and strategic influence across complex organizations.

This leader will be required to work out of or travel to Hartford CT.

Education
Bachelors degree in Computer Science Engineering or a related technical field or equivalent practical experience.
Masters degree preferred.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.