Executive Casino Host

Responsibilities:

• Foster an environment that embodies Ballys Born to Entertain philosophy by creating a fun-filled entertaining atmosphere
• Enthusiastically promote & maintain Ballys customer-centric culture of offering superior internal/external guest service and actively building long-lasting guest relations
• Adhere to policies and procedures in accordance with regulatory requirements Company initiatives and organizational goals
• Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program
• Understanding of overall departmental/company procedures promotions programs strategies and any other relevant information pertaining to the casino operation.
• Attract develop and retain player patronage through personalized service
• Assist in the development of programs to increase player worth while staying within established comping guidelines
• Greet and host customers maintaining a high standard of courtesy friendliness and hospitable attitude
• Arrange special events for quality customers including but not limited to air and ground transportation accommodation and tickets to sporting events.
• Maintain ongoing professional contact with established casino patrons which includes phone solicitation emails letters text messages in person encounters.
• Build working relationships with high end players to establish property loyalty.
• Ensures department adheres to all regulatory departmental and company policies and procedures.
• Helps supervise train and coach Casino Hosts and VIP Representatives.
• Assists in tracking and ensuring goals are met for the department.
• Communicate guest concerns complaints and requests to the necessary department or supervisor.
• Assists with VIP lounge activities

Environmental Working Conditions:

• The work environment contains bright lights loud noise and stressful situations.

Target Salary:

• Target Salary Range $55000 with quarterly performance bonus

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Required Experience:

Exec