EVS Supervisor (Harrah's Las Vegas)

Assist in the day-to-day supervision to achieve customer satisfaction and quality service while assuring compliance with policies and Standard operating Procedures. Conducts inspections for cleanliness and uphold standards of daily staff of 45 employees effectively.

• Lead daily Environmental Services operations ensuring all casino restroom public and employee areas are clean safe and well-maintained.
• Manages and oversees the operations of the department and staff on a daily basis.
• Fosters teamwork and acts as a role model using a consistent approachable demeanor and clearly articulating expectations.
• Has responsibility and accountability for employee relations and goals/actions of the department.
• Responsible for setting work schedules including training of new hires on policy and procedures.
• Ensure guest inquiries and concerns are handled professionally and resolved to achieve high guest satisfaction.
• Monitors equipment utilities consumption and performance of employees.
• Maintain adequate staffing levels and adjust schedules as business needs change.
• Enforce company policies OSHA regulations and safety standards while maintaining emergency procedures and equipment.
• Identify report and follow up on maintenance safety and operational issues.
• Maintain a professional positive and guest-focused presence while serving as a role model for the team.
• Completes other duties as assigned.

• 2 years of cleaning housekeeping or EVS experience.
• 1 years of supervisory or leadership experience.
• Strong leadership communication and organizational skills.
• Strong problem-solving and decision-making skills.
• Proficiency with Microsoft Office applications.
• Must be at least 21 years old.
• Proficient in English verbal and writtenin a professional manner.

ADDITIONAL REQUIREMENTS:

• Ability to perform physical tasks including standing and walking for the duration of the shift as well as bending stooping kneeling climbing and ascending/descending stairs.
• Work in a fast-paced environment handling multiple tasks under time constraints.
• Must be able tolift upto70lbsand handle sensitive staff and guest situations in a timely manner.
• Must be able to push pull and lift furniture (e.g. mattresses tables chairs lamps).
• Must tolerate required PPE (gloves safety glasses/goggles etc.) and safelyoperatemotorized equipment.
• Ability to work in a smoking and pet-friendly environment
• Flexibletoworkvarious shifts weekends and holidays.
• Must be able to create written and financial reports.
• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.
• Ability to perform line-level duties during emergencies or operational needs.
• Presents oneself as a credit to Caesars Entertainment Company and encourages others to do the same.