ESTF Program Assistant &

The mission of the South Carolina Department of Education is to serve students support teachers empower parents and engage the community so that every student graduates prepared to reach their full potential.

The Program Assistant will play a key role in supporting the implementation and administration of the Education Scholarship Trust Fund (ESTF) Program. This position will conduct data entry customer support and case management. The position is supportive of core program procedures such as transaction review enrollment verification application processing customer support and coordination with education service providers.

The Program Assistant will be responsible for several job functions:

• Transaction Review. Evaluate and approve/dispute financial transactions submitted through the ESTF platform to ensure compliance with program guidelines.
• Enrollment Verification. Input review or maintain data supportive of the verification of student enrollment status across participating schools and service providers.
• Application Review. Assist in reviewing and processing applications for scholarship eligibility renewals and appeals.
• Customer Support. Provide timely and professional support to families schools and service providers via phone email and online platforms.
• Provider Coordination. Support onboarding training and ongoing communication with education service providers participating in the ESTF program.
• Data Management & Reporting. Input data in a manner necessary for the creation and the maintenance of accurate records and contribute to regular reporting on program metrics compliance and performance
• Other Duties. Addresses duties assigned by the supervisor necessary for the advancement of the program.

A high school diploma and relevant program experience. A bachelors degree may be substituted for the required program experience.

• Associates degree in education business data management office administration or a related field. At least two (2) years of experience in program administration customer service or education-related work.
• Experience with customer support and data entry. Experience with Customer Relationship Management (CRM) or case management systems.
• Strong organizational skills and attention to detail. Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and data management systems. Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

As a part of a generous compensation package we offer comprehensive benefits that include generous paid time off preeminent health care benefits professional development opportunities pension and 401(k).

The South Carolina Department of Education offers an exceptional benefits package that includes:

• Health Dental Vision Long Term Disability and Life Insurance for Employee Spouse and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

ONLY THOSE APPLICANTS CHOSEN FOR AN INTERVIEW WILL BE NOTIFIED BY LETTER THAT THE POSITION HAS BEEN FILLED.

Experience:

Junior IC