Es Benefits Specialist 3

This position is open to ESD internal employees only

The ideal candidate for this role has experience serving as a lead or senior technical expert who fosters a positive engaging and collaborative team culture. They bring a passion for helping people exceptional customer service and the reliability needed to ensure high-quality service delivery in a dynamic environment. Grounded in equity continuous improvement and human-centered leadership this individual thrives in change builds strong relationships and supports staff through coaching guidance and a solutions-focused approach.

This position assists the Department in meeting its strategic plan and vision by providing senior-level technical expertise workflow coordination and operational support to the Training Benefits team. The ES Benefits Specialist 3 serves as a primary resource for complex claims involving Training Benefits and the Self-Employment Assistance Program (SEAP) additional adjudication guidance policy interpretation and quality assurance activities. This role ensures compliance with state and federal requirements supports performance monitoring and contributes to continuous improvement efforts that strengthen accuracy consistency and customer satisfaction.

Assist the supervisor in leading and directing the day-to-day work of UI Benefits employees.

• Direct staff when workload assignments need to be adjusted.
• Analyze written and oral information to guide Training Benefits employees to adjudicate training benefits and SEAP eligibility determinations.
• Provide guidance to Benefit Specialists on difficult complex or unusual cases.
• Provide technical support and policy/procedure clarification for Training benefits claims and adjudication.
• Serve as the teams first point of contact in the supervisors absence for daily operational needs.

Assist the supervisor in monitoring quality performance and productivity of Training Benefits staff

• Review work of Training Benefits Specialists to ensure accuracy and conformance to laws regulations policies procedures and standard work.
• Ensure Training Benefits Specialists meet required timeframes and deadlines.
• Provide coaching and mentoring to Training Benefits Specialists on all aspects of Unemployment Insurance.
• Assist the supervisor with call monitoring web notice reviews quality reviews and other quality assurance activities.
• Provide on-the-job training as needed.

Provide senior-level direct service support for Unemployment Insurance services

• Provide expert technical assistance to internal and external customers and employers.
• Perform complex case review and problem resolution.
• Provide statewide policy training and procedure/process development input and consultation.
• Communicate with customers and employers to review and resolve complaints.
• Represent the agency for select appeal hearings.

Required Qualifications:

Option 1:
Six (6) years of equivalent education and/or experience.

Option 2:
One (1) year as an ES Benefits Specialist 2.

Option 3:
One (1) year of experience equivalent to the ES Benefits Specialist 2 in another state administering insurance benefits programs.

Option 4:
Associates degree in a health or social science public administration or related fieldand
Four (4) years of the required experience listed below.

Option 5:
Bachelors degree in a health or social science public administration or related field and
Two (2) years of the required experience listed below.

Option 6:
Masters degree in a health or social science public administration or related field and
One (1) year of the required experience listed below.

Required equity competencies:

The required experience includes:

Policy Implementation & Representation Competency Ability to execute adjudication decisions effectively and represent program requirements with accuracy.
Quality Assurance & Review Skills Ability to assess casework for accuracy completeness and compliance with laws regulations and policies.
Subject Matter Expertise Proficiency in navigating intricate and complex claim matters.
Appeal Review & Validation Skills Ability to address and resolve benefits-related complaints and review appeal-related information effectively.
Audit & Quality Assurance Expertise Proficiency in conducting thorough evaluations of casework and identifying discrepancies.
Technical Assistance Competency Ability to clarify program rules rights and requirements for staff customers and employers.
Regulatory Knowledge & Communication Skills Proficiency in explaining complex regulations clearly and accurately.
Versatility & Foundational Knowledge Competency Ability to handle broader responsibilities and adapt to evolving program needs.

To request a detailed position description clickhere.

Special Requirements/Conditions of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy. Additionally we ask that you not include photographs or external links within your documents.Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Please submit your Cover Letter and Resume with your Online Application through the Add Attachments field. A resume will not substitute for the work experience section of the application or vice versa. Applications with blank fields or supplemental question responses with comments such as see attachments may be considered incomplete.

Ouragencys mission and valuesdrive every decision that we make determine how we interact with others and are at the core of who we are. We value Access Love Belonging Equity and Stewardship. We understand that a work environment that respects your work/life balance is key; thats why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support value and trust our employees are empowered to grow and develop into their best self.

Opportunity for All

We strive to create a working environment that includes and respects cultural ethnic racial religious sexual orientation and gender identity diversity. Women racial and ethnic minorities people with disabilities people over 40 years of age people with religious beliefs veterans or people with military status and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process if you need this job announcement in an alternate format or if you have general questions about this opportunity please contact or at 360.480.4514 or theTalent Acquisition Team prior to the position closing. If you are having technical difficulties creating accessing or completing your application please contact or or toll free Washington Relay 711.

This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.