Equity Solutions Specialist

Job Title: Equity Solutions Specialist
Job Type: Full-time
Branch Hours: Monday Friday 8:30 AM 5:00 PM
Location: Virginia Beach Virginia
Hiring Range: $21 - $25 per hour
(Higher compensation may be considered based on experience qualifications and internal equity)

All of us at Chartway stand united in our strong culture oflistening and learning. We treat people with respect integrity and kindnessand are committed to continuously developing a diverse and inclusive workplacewhere team members are empowered to be their authentic selves. All backgroundsviewpoints and life experiences are welcome knowing this commitmentstrengthens our credit union family and communities.

TheEquity Solutions Specialist reports directly to the Equity Operations Managerand is responsible for the equity solution process. This includes workingequity referrals from retail team members taking inbound calls from membersand working online applications. Team member must have working knowledge of thedifferent equity products we offer and have the ability to recommend a productdepending on a members unique situation including referring to a 1st Mortgage Loan Officer if appropriate. They must have knowledge of real estatecompliance including what constitutes an application and when disclosures arerequired. Team member will serve as a liaison between the member the creditofficers equity processors and funder and will assist member in obtaining loansupport documents payoffs and with loan closings.

Responsible and Accountable for:

• Creating an environment of exceptional member service that provides sound recommendations for products that meet our members needs; referring to other partners including 1st mortgage MLOs and retail if it is the best solution for our members
• Developing and building relationships with Chartways member base through proactive outreach and follow up
• Proactively collaborating and communicating with the branch team equity team credit officers and other departments to successfully find solutions
• Assesses effectiveness of internal processes through a variety of methods and recommends solutions to improve the member experience
• Understands and adheres to lending regulations including TILA RESPA TRID ECOA HOEPA HMDA
• Manage pipeline of referrals and applications in process ensuring timely responses and follow up
• Collaborate with credit officers to provide complete accurate applications for faster decisions
• Serve as a member service liaison providing a personal experience and limiting the number of touch points our member has with the credit union.

Knowledge Skills and Abilities:

• Ability to develop strong relationships in a warm and professional manner
• Excellent oral written and communication skills
• Respond establish and maintain control when handling challenging situations
• Excellent organizational skills including an ability to manage a wide variety of activities to define pitfalls to propose and implement effective solutions while being able to set and re-adjust any competing priorities and specialized product offerings
• Strong sense of ownership and ability to meet deadlines
• Knowledge and embodiment of diversity and inclusion best practices; ability to work collaboratively with individuals and groups from various identities cultures and backgrounds
• Willingness to take on new challenges in a dynamic and changing environment and work gracefully under pressure
• Strong analysis and problem-solving skills
• Proficient with MS Office - PowerPoint Word and Excel
• Able to handle confidential information with discretion
• Knowledge of credit union policies procedures and processes related to the credit union and the product and services it offers
• Ability to obtain FiCep Certification

Educationand Experience:

• Bachelors degree or equivalent experience
• 3-5 years lending experience including understanding credit reports application process equity lending experience preferred
• 3-5 years experience in in providing top notch customer service imaginative problem resolution and relationship building

Chartway offers a competitive salary and a comprehensive benefits package. Candidates must have a good credit history for consideration. Salary requirements must be included and resumes must be accompanied by a Chartway Employment Application for consideration.

Chartway Federal Credit Union is an EOE/M/F/Disability/Vet Employer.

Ifa reasonable accommodation is needed for the job interview process pleasecontact our Talent Acquisition Team at 1-extension 45863 or email us at

Required Experience:

IC