Equipment Support Engineer

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. This role is part of Alcons Engineering function a team focused on improving quality processes products packaging and materials across our business to help deliver brilliant outcomes. The Sr. Associate I Field Service Operations (Professional Path) is primarily responsible for supporting sales and marketing teams by doing installations case management maintenance inventory and returns of demo and education equipment. You will lead advanced projects apply innovative solutions and make critical decisions to enhance project performance and innovation.

In this role a typical day will include:

• Partner with cross-functional teams to resolve operational challenges support key initiatives and achieve business objectives.
• Provide operational support for service installations case management preventative maintenance activities inventory management and returns processing.
• Lead complex assignments and special projects developing innovative solutions and making critical decisions that drive operational effectiveness and continuous improvement.
• Ensure efficient execution of daily operations through strong attention to detail effective communication organization and task management.
• Utilize analytical thinking sound judgment and self-direction to identify opportunities for improving processes operational performance and customer support outcomes.
• Maintain compliance with GxP regulations by following Standard Operating Procedures (SOPs) ensuring accurate and complete documentation supporting quality requirements and completing all required training.
• Demonstrate a commitment to regulatory compliance quality standards and continuous improvement while meeting individual and organizational performance objectives.
• Provide onsite and offsite technical and clinical support at Alcon Surgical sponsored wet lab and trade show events.
• Ability to lift up to 75 pounds
• Travel 50%

What Youll Bring to Alcon:

• Associates degree or equivalent years of directly related experience
• The ability to fluently read write understand and communicate in English
• 2 years of Relevant Experience

Other Key Responsibilities:

• Hospital/OR or clinical environment experience

How You Can Thrive at Alcon:

• See your career like never before with focused growth and development opportunities
• Join Alcons mission to provide outstanding innovative products and solutions to improve sight improve lives and grow your career!
• Alcon provides robust benefits package including health life retirement flexible time off and much more!

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If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY

Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.