Equipment Coordinator
Job Location:
Richmond, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Imagine yourself
- Doing meaningfulworkmakes an everyday impacton the world around you.
- Owning your ambitionand fueling your career growth.
- Collaborating with a vibrantinclusive global team.
Itspossible with a role atChemTreat.
When you join the ChemTreat team and the broaderVeraltonetworkyoullhave the chance to shape the future of our planetand the future of your career.Youllhave opportunities to build new skills andinvest in your development all while doing meaningful work that makesan everyday impact on the worlds vital water resources.
Learn more about howour team ismaximizing the power of water: offer:
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Health benefits
401(k)
Reporting to theCustomer Support Supervisor theEquipmentCoordinatorisresponsibleto fulfillinternal and external customer needs as an Equipment Coordinator through a high volume ofcomplex electronic requests (averaging 20 - 30 requests a day) while also handling phone requests(averaging 20 - 30 phone calls a day). The Equipment Coordinator provides unscripted customizedprofessional service with the expectation that theCoordinatorhas sole ownership over the resolutionwithin a 48-hour window. Schedule alternates between 8:00 AM EST - 4:30 PM EST and 8:30 AMEST - 5:00 PM EST depending on business needs Monday through Friday.
This position is part of theCorporate ServicesdepartmentlocatedinGlen Allen VAand will beon-site.
In this role a typical day will look like:
Quoting (Specing) equipment such as controller pumps replacement parts and custom
panels
Setting up andmaintainingtanks in internal database
Working directly with vendors for costing and technicalassistance
Handle equipment returns andexpeditesfrom start to finish
Understand process and confirm on average 20 - 30 customer requests through e-mail orfax
Support the sales force to resolve complex situations
Problemsolvedelivery issues probe and fact find for key elements and track orders todelivery
Review customer Purchase Orders (PO) for order entry
Accurately place text-based customer PO and e-mail chain orders
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Determineappropriate formulato calculatesalesmancost based onChemtreatpricing
Discern commission decisions at order entry time andtake actionas necessary
Determinefreight charge routing and allocation to properly apply freight charges tocustomers.
Phone Support (Back Up Phone Support Team & Ecom Support)
Place phone orders as needed
Read and decipher notes in order entry
Follow the escalation procedure for outstanding tasks
Control the phone calls (direction pace tone)
Diffuse irate callers
The essential requirements of the job include:
Associates DegreeBachelors DegreePreferred
2-3 years of business and/or customer contact center experience preferred
Technical equipment knowledge preferred
Supplemental Responsibilities
Ability to understand lean manufacturing metrics as they relate to daily performance measures
Develop and share best practices with team
Understand and adapt tochangeinprocesses and procedures.
Additionalduties as assigned
Other duties as assigned
Other Information
Comprehensive 60-day training program including but not limited to supporting the customer contact center.
Cross-trainingin other areas within the department
18-24 months commitmentinCorporate Services
Development opportunities for company growth if so desired
Knowledge & Skills
Technical Analytical skills and business knowledge
Communication and Interpersonal skills; Teamwork and leadership
Organizational skills; Self-management
Critical thinking and attention to detail
Ability to handle a fast-paced environment
Professional phone and e-mail etiquette
Strong written communication skills
Clear phone diction
Consistently communicate with supervisor and teamregardingstatus of dailywork load
Positive attitude during stressful situations and ability to handle multiple interruptions
Ability to build rapport and relationships with customers
Confident interaction with other departments and senior leadership
Open to change and learning
ChemTreat is proud tobe apart of the Water Quality segment ofVeralto(NYSE: VLTO) a $5B global leader dedicated to ensuring access to clean water safe food and medicine and trusted essential goods. When you joinVeraltosvibrant global network of 17000 associates you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on and where youll have valuable opportunities to deepen your skillset pursue your ambitions and grow your career. TogetherwereSafeguarding the Worlds Most Vital Resourcesand building rewarding careers along the way.
US ONLY:
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenue-based metrics any collective bargaining agreements and business or organizational needs.
The compensation range for this role is $26.50 - $26.50 USD per hour.We offer a comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.
US residents: In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies in any form without a valid signed search agreement in place for the specific position approved by Talent Acquisition will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Required Experience:
IC
