ePayments Representative

Ocean Bank is seeking an ePayments Representative to support the accurate timely and compliant processing of electronic banking transactions. This role performs essential operational and administrative activities involving ACH payments wire transfers mobile remote deposits personalized bill payments reconciliations and customer support.

• Process balance reconcile and monitor customer-initiated electronic transactions within established deadlines.
• Support ACH processing returns prenotifications Positive Pay exceptions and U.S. Treasury reclamations.
• Monitor outgoing online banking wire transfers and complete required verification and approval steps.
• Process mobile remote deposits personalized bill payments and loan payment maintenance requests.
• Investigate discrepancies resolve transaction issues and respond to customers and Relationship Managers.
• Maintain operational reports and supporting documentation while following dual-control segregation-of-duties and approval requirements.
• Identify and escalate suspicious or potentially fraudulent activity in accordance with Bank policy.

Education/Experience:

Requirements

1. High school diploma or equivalent.
2. 2 years experience in banking operations preferably involving ACH processing wire transfers electronic payments and bill payment services.

Combination of education and experience will be considered.

Skills and Competencies

1. Working knowledge of accounting principles bank reconciliations and general ledger systems.
2. Knowledge of electronic banking operations including ACH wire transfers bill payments and mobile remote deposits.
3. Working knowledge of or ability to learn applicable payment and banking regulations and rules including NACHA Operating Rules Regulation E Regulation CC and BSA/AML and OFAC requirements.
4. Ability to assist customers with software-related issues and troubleshoot electronic banking problems by telephone.
5. Ability to handle confidential financial information with discretion and professionalism.
6. Strong analytical problem-solving organizational and time-management skills with the ability to investigate discrepancies manage competing priorities and meet deadlines.
7. Strong attention to detail and ability to follow procedures and interpret instructions accurately.
8. Strong written and verbal communication interpersonal and customer service skills.
9. Proficiency in Microsoft Office applications including Excel Word and Outlook.

Preferences

• Associates degree in business administration Finance Accounting or a related field.
• Bilingual (English and Spanish).

Licenses/Certifications

• None required; Accredited ACH Professional (AAP) designation preferred.