Entry-Level Virtual Care Navigator

Company: GoTo Telemed Location: Fully Remote (United States) Employment Type: Full-Time Part-Time or Flexible Contractor (Ideal for Students)

Department: Integrative Medicine & Patient Navigation

GoTo Telemed is seeking passionate digitally savvy individuals to join our remote care delivery team as Entry-Level Virtual Care Navigators. This role is specifically designed for early-career professionals current medical/nursing trainees and newly credentialed holistic practitioners who want to gain hands-on experience in the rapidly growing field of digital health.

This unique position bridges the gap between traditional allopathic medicine and integrative whole-person wellness. You will serve as the frontline clinical guide for our patients conducting holistic intakes providing evidence-based lifestyle education and seamlessly routing patients to our licensed medical and dental providers. Whether you are a student seeking clinical telehealth exposure or a newly certified holistic provider building your digital practice skills this role offers direct mentorship and interdisciplinary collaboration.

• Comprehensive Patient Intake: Conduct in-depth virtual onboarding for new patients gathering traditional medical histories alongside holistic health data (diet sleep hygiene stress levels and emotional well-being).
• Integrative Wellness Coaching: Provide individualized non-diagnostic guidance on nutrition mindfulness and preventive health strategies based on established integrative health frameworks.
• Clinical Triage & Escalation: Review incoming patient symptoms and utilize structured telehealth protocols to route acute medical behavioral or dental issues to the appropriate licensed GoTo Telemed provider (MD DO NP or DDS).
• Remote Care Coordination: Act as the patients primary point of contact for Chronic Care Management (CCM) programs assisting with follow-ups wearable data review and health logging.
• Provider Collaboration (Virtual Scribing): Participate in synchronous video consultations alongside diagnosing physicians as a clinical scribe or patient advocate ensuring the patients holistic needs are represented.
• Health System Navigation: Assist patients in understanding their care plans navigating referrals to local specialists and answering non-diagnostic questions via our secure messaging portal.

• Experience: Entry-level candidates are strongly encouraged to apply. (02 years of experience in patient-facing care clinical support or health/wellness coaching is acceptable).
• Education/Credentials: Must meet AT LEAST ONE of the following criteria:
  • Trainee/Student: Currently enrolled in an accredited medical (MD/DO) nursing (RN/NP) or physician assistant (PA) program.
  • Holistic/Integrative: Holds (or is currently pursuing) a degree or board certification in an integrative health field (e.g. Naturopathy Board-Certified Health & Wellness Coach NBHWC Ayurvedic Practitioner Clinical Nutritionist).
  • Allied Health: Recent graduate or newly credentialed Medical Assistant LPN or RN with a focus on functional/lifestyle medicine.
• Clinical Knowledge: Foundational understanding of medical terminology and basic anatomy with a demonstrated passion for whole-person preventive care.
• Digital Literacy: High proficiency in navigating cloud-based software virtual meeting platforms (Zoom/Teams) and secure messaging tools.
• Workspace: Dedicated private and quiet home office environment meeting strict HIPAA privacy standards equipped with a high-definition webcam headset and high-speed internet.

• Ultimate Flexibility: 100% remote work with customizable shift blocks (days evenings weekends)specifically designed to accommodate demanding medical school nursing or clinical rotation schedules.
• Mentorship & Interdisciplinary Exposure: Collaborate daily with and learn from a nationwide network of allopathic physicians dentists behavioral health specialists and holistic wellness experts.
• Technology Provided: Full access to GoTo Telemeds proprietary cloud infrastructure including secure EHR telehealth video suites and scheduling tools.