Enterprise Service Desk Technician (SIPRNet)

The Opportunity:

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house base-centric delivery model to an advanced enterprise service delivery model.

What Youll Get to Do:

Were excited to announce an outstanding opportunity for skilled Enterprise Service Desk Technicians to join our team and help us establish a new centralized Secret Internet Protocol Router Network (SIPRNet) customer support this role youll be at the forefront of delivering exceptional IT support ensuring seamless service delivery and enhancing our overall customer experience. If you thrive in a fast-paced environment and are passionate about making a significant impact we want you on our team! Apply now to be part of this innovative journey.

Operations are 24/7 in a secure facility at Tinker AFB. Youll have the opportunity to work a flexible schedule that includes day shifts weekends and swing shifts. Additionally there is potential for hybrid work to complement our existing unclassified operations off-base in Oklahoma City.

Responsibilities:

• Advanced Technical Support: Resolve complex technical issues for end-users utilizing deep knowledge of systems and applications to deliver high-quality timely support.

• Incident Management: Actively manage and track incidents from initiation to resolution ensuring proper documentation and escalation of unresolved issues to maintain service levels.

• Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.

• ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking ticketing and reporting ensuring efficient workflow and accurate documentation while leveraging the platforms features to enhance service delivery and support processes.

• Cross-Training: Participate in training and workshops to share expertise with team members ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.

Qualifications:

Required:

• Ability to obtain/maintain a Secret clearance

• High School diploma and 3-5 years technical experience (Bachelors Degree in relevant field may be substituted for 5 years of relevant experience)

• Strong verbal and written communication skills with the ability to clearly convey technical information.

• Proven ability to work effectively in a collaborative team-oriented environment.

• Familiarity with Service Desk operations including basic troubleshooting and ticket handling.

• Hands-on experience with end-user devices common applications and support tools.

Desired:

• An active DoD Secret or higher clearance.

• Experience supporting classified environments.

• Security Certification.

• Experience using Service Now service management software (or similar tool).

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position as incorporated into CACIs government contract for the work location.

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including but not limited to geographical location relevant prior workexperience specific skills and competencies education and certifications. Our employees value the flexibility at CACIthat allows them to balance quality work and their personal lives. We offer competitive compensation benefits andlearning and development opportunities. Our broad and competitive mix of benefits options is designed to supportand protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.