Enterprise Service Desk Support Analyst

The Opportunity:

CACI is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force. CACI is leading the way in transforming IT services from an in-house base-centric delivery model to an advanced enterprise service delivery model.

Responsibilities:

Were seeking motivated Enterprise Service Desk (ESD) Support Analysts to directly support our ESD Technicians by resolving technical challenges across the wide of tools and technologies they rely on. Your expertise will enable our ESD Technicians to focus on providing exceptional customer addition to delivering frontline technical support youll provide on-the-job training and mentorship to new technicians and serve as a subject matter expert. If youre passionate about problem-solving and thrive in a collaborative environment this is your opportunity to make a meaningful impact.

While our operations run 24/7 the shift for this role is MondayFriday 0800 - 1630 (start time may vary by 1 hr) with potential for hybrid work opportunities.

Responsibilities:

• Customer-Focused Approach: Maintain a high level of customer service mirroring the expectations we have for our ESD Technicians.
• Technical Support and Expertise: Deliver high-quality timely support by resolving technical issues for technicians. Utilize deep knowledge of systems and applications share expertise contribute to knowledge development and offer feedback to improve processes and ensure consistent service quality across the team.
• ServiceNow Proficiency: Utilize ServiceNow for incident tracking ticketing and reporting to ensure efficient workflow and accurate documentation following through resolution.
• Workstation Imaging: Image Windows workstations to ensure they are properly patched and ready for deployment maintaining up-to-date software and security configurations.
• VTC and Display Management: Oversee Video Teleconferencing (VTC) management for conference rooms ensuring resources are properly maintained and available. Includes displays around the facility.

Qualifications:

Required:

• Capable of obtaining and maintaining a DoD Secret Clearance
• High School diploma and 6 years technical experience (Bachelors degree in relevant field may be substituted for 5 years of relevant experience)
• Experience in supporting office environments with a diverse range of technologies including networks desktops and applications
• Familiarity with Service Desk operations including basic troubleshooting and ticket handling
• DoD 8570/8140 baseline certifications (e.g. Security CE CASP CISSP etc.)

Desired:

• An active DoD Secret or higher clearance
• Experience using Service Now service management software (or similar tool)

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position as incorporated into CACIs government contract for the work location.

Minimum Required Hourly Wage:

There are a host of other factors that can influence final salary including but not limited to geographical location relevant prior workexperience specific skills and competencies education and certifications. Our employees value the flexibility at CACIthat allows them to balance quality work and their personal lives. We offer competitive compensation benefits andlearning and development opportunities. Our broad and competitive mix of benefits options is designed to supportand protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.