Enterprise Lifecycle Support

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What youll be doing

As a Senior Manager in Program & Project Management you will act as a key leader partnering with Wireline sales teams to drive customer retention and maximize revenue realization. You will serve as a Subject Matter Expert (SME) overseeing the full order lifecyclefrom pre-sales activities and complex migrations to post-sales order escalationswhile streamlining processes to accelerate velocity and minimize friction.

• Cross-Functional Leadership: Lead and collaborate with cross-functional teams including Sales Order Management Service Management and Billing to drive revenue realization across supported Wireline segments.

• System & Process Excellence: Leverage deep expertise in Wireline products and systemsincluding Flow 360 VE-CRM GCH Contract Navigator SFDC ProQuest and GCTto drive process development migration support and Lifecycle Credit management.

• Operational Oversight: Create and manage complex dashboards to track KPIs.

• Capacity Building: Provide strategic system and process training collect operational performance feedback and partner with internal stakeholders to proactively remove obstacles and optimize workflows.

• Executive & Customer Engagement: Manage high-priority escalations and program readouts

What were looking for...

Youll need to have:

• Bachelors degree or Ten or more years of work experience.

• Five or more years of relevant work experience working in Enterprise Technology managing large programs or projects .

• Experience in a Verizon Business Group (VBG) sales support order management or project management role.

• Excellent organizational skills with the ability to manage competing priorities.

• Ability to work effectively and multi-task with highly detailed and complex information.

• Ability to interact effectively with professionals at all levels of the organization including senior leaders.

• Ability to thrive in a fast-paced dynamic environment.

• Proficiency with VBG Enterprise tools and systems (Flow 360 VE-CRM ProQuest GCT SFDC etc.).

Even better if you have one or more of the following:

• PMP Certification

• Technology Certification

• Experience working with outsource and strategic partners

• Hands-on experience migrating legacy technology to current technology.

• Ability to pick up new concepts and technology rapidly.

• Strong written and verbal communication skills.

• Ability to work effectively and multitask with highly detailed and complex information.

• Exceptional interpersonal skills and the ability to communicate partner and collaborate.

• Proficiency in Google Workspace (G Suite) Excel and PowerPoint

Youll also need:

• Willingness to travel as needed.

• A valid drivers license.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $98500.00 - $188000.00.