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Enterprise Client Onboarding Specialist
Job Location:
Job Location:
Milpitas, CA - USA
Yearly Salary:
USD 85000 - 100000
Yearly Salary:
Posted:
3 September 2026 (Yesterday)
Posted:
Application Deadline:
2 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Who we are
Payactiv Inc. is a leading financial technology company revolutionizing the way workers access and manage their earnings. As the pioneer of Earned Wage Access (EWA) we empower employees with real-time financial flexibility while enabling businesses to improve workforce engagement and productivity. Our mission is to provide inclusive financial wellness solutions that improve the lives of millions of workers.
Payactiv is seeking an Enterprise Client Onboarding Specialist based in our Milpitas CA office who is passionate about creating user-centric fintech solutions that empower businesses and workers alike. This role requires a strategic thinker and customer advocate who thrives in a fast-paced environment and excels at cross-functional collaboration. The ideal candidate will have a strong technical background a deep understanding of financial products and a relentless focus on delivering exceptional user experiences.
What you will do
Payactiv Inc. is a leading financial technology company revolutionizing the way workers access and manage their earnings. As the pioneer of Earned Wage Access (EWA) we empower employees with real-time financial flexibility while enabling businesses to improve workforce engagement and productivity. Our mission is to provide inclusive financial wellness solutions that improve the lives of millions of workers.
Payactiv is seeking an Enterprise Client Onboarding Specialist based in our Milpitas CA office who is passionate about creating user-centric fintech solutions that empower businesses and workers alike. This role requires a strategic thinker and customer advocate who thrives in a fast-paced environment and excels at cross-functional collaboration. The ideal candidate will have a strong technical background a deep understanding of financial products and a relentless focus on delivering exceptional user experiences.
What you will do
Serve as the primary point of contact for enterprise clients throughout the onboarding and activation process.
Able to communicate effectively: escalation concerns client concerns launch concerns.
Monitor and adjust performance based on individual KPIs (launch errors launch time DC pilot duration launch ownership etc).
Launching clients with maximum eligibility to capture maximum enrollments. No delays from the target go live date.
Able to creatively and critically think about client issues and provide solutions
Build a customer service-oriented culture - be eager to help the client launch Payactiv services successfully.
Manage multiple client implementations simultaneously ensuring milestones deliverables and target launch dates are achieved.
Lead onboarding implementation and activation meetings with clients and internal stakeholders.
Ensure clients are launched with maximum eligibility to support optimal enrollment and adoption outcomes.
Monitor client readiness and ensure all required documentation configurations integrations and approvals are completed prior to launch.
Conduct post-launch reviews to evaluate implementation success and identify opportunities for improvement.
Effectively communicate launch status project updates risks and timelines to clients and internal stakeholders.
Address client concerns and escalations promptly while identifying and implementing appropriate solutions.
Partner with Sales Customer Success Product Operations Payroll Benefits Compliance Technical and other internal teams to ensure successful client launches.
Monitor and manage performance against established KPIs including launch accuracy implementation timelines enrollment outcomes pilot performance and client satisfaction.
What you need
Bachelors degree in business administration Communications Operations Marketing or a related field; or an equivalent combination of education and experience.
2 years of experience in client onboarding implementation customer success project coordination account management or a related customer-facing role.
Experience managing multiple projects implementations or client relationships simultaneously.
Experience working with CRM platforms preferably Salesforce.
Experience in fintech financial services payroll HR technology SaaS or related industries preferred.
What we offer
Company sponsored Health dental and vision insurance
401K traditional and Roth with company match
Tuition Assistance or Tuition Reimbursement
Monthly Gym Reimbursement
Paid time off to volunteer
Paid Family Leave
Unlimited Paid Time Off
Complimentary office lunches
Opportunity to work with a great team committed to making a difference.
Career Growth: Take on high-impact responsibilities with ample opportunities for leadership and advancement.
Impact-Driven Mission: Be part of a company dedicated to improving financial wellness for millions of workers.
User-Centric Culture: Build products that genuinely improve peoples lives by prioritizing user experience and accessibility.
Fast-Growing Fintech: Work in a dynamic environment at the forefront of financial innovation.
Salary Range: $85000 to $100000 plus Bonus
Required Experience:
IC
About Company
Access earned wages on-demand and achieve financial wellness and freedom with Payactiv's program. Join millions and sign up today!
