Enterprise AI Literacy & Adoption Manager

The Enterprise AI Literacy & Adoption Leader is responsible for driving AI education training employee engagement and utilization across the S-W enterprise. This role builds the enterprise-wide adoption strategy communication plan training ecosystem and measurement approach needed to help employees understand trust and apply AI in practical ways that improve individual productivity team effectiveness and business impact.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Companys staff employees and business relationships.

Position is not remote/hybrid and will report to our Cleveland Global Headquarters.

• Develop and lead the enterprise AI literacy and adoption strategy including education communication engagement training and utilization plans across functions businesses and regions.
• Create and execute integrated communication and engagement plans across multiple channels including email Viva Engage internal websites online learning in-person training workshops employee spotlights champion networks and other enterprise channels.
• Build and manage enterprise AI learning journeys that meet employees where they are from foundational awareness to practical role-based use cases responsible AI behaviors and advanced adoption practices.
• Maintain a deep understanding of employee AI readiness adoption maturity learning needs usage patterns obstacles and resistance points through surveys listening channels usage data feedback loops and business stakeholder input.
• Establish adoption utilization proficiency and business impact goals; define success metrics; publish insights; and pivot strategies based on what is driving or limiting measurable value.
• Apply a structured change management approach to influence behaviors reduce adoption barriers activate leaders and champions and embed AI-enabled ways of working into day-to-day business routines.
• Partner with business leaders HR Corporate Communications IT Learning & Development Legal Security and AI governance teams to ensure AI adoption is practical scalable responsible and aligned to enterprise priorities.
• Cultivate enterprise champion networks and communities of practice to scale AI learning identify practical use cases share success stories and reinforce responsible value-oriented AI behaviors.

Required:

• Bachelors degree or foreign equivalent in Business Communications Organizational Development Learning & Development Human Resources Technology Strategy or related field ii. Change Management certification or equivalent demonstrated expertise
• 6 years post-college experience in change management communications learning adoption digital transformation technology enablement or related enterprise transformation work.
• 5 years experience developing and executing enterprise change communications learning or adoption programs for leading practice companies.
• Academic and applied understanding of change management adult learning communications employee engagement and behavior adoption fundamentals.
• Strong verbal written presentation facilitation and storytelling skills with the ability to translate AI concepts into practical employee-relevant messages.
• Working knowledge of Microsoft 365 Teams SharePoint Viva Engage online learning platforms collaboration tools and AI productivity tools.
• Ability to effectively collaborate with senior leaders and cross-functional partners with poise tactfulness diplomacy and business orientation.
• Demonstrated ability to build relationships with stakeholders across multiple business units and functions and to influence adoption without direct authority.
• Demonstrated ability to use adoption data employee feedback and business impact measures to identify barriers adjust plans and improve outcomes.
• Proficient with Microsoft Office Suite Excel Word Power Point Teams and SharePoint.
• Capable of multi-tasking highly organized and able to meet deadlines consistently.
• Ability to work in a team-oriented collaborative environment.
• Ability to develop positive working relationships.
• Strong analytical skills geared towards simplifying field communication
• Able to work in a complex and fast-paced environment.

Preferred:

• Systems implementation and experience/exposure
• Experience leading change in a multi-region environment
• Experience in partnering with HR and Corporate Communications
• Experience with enterprise AI adoption digital transformation learning platforms Viva Engage Microsoft Copilot or responsible AI enablement.