ENT Patient Experience Associate Full Time

Who We Are: At Murfreesboro Medical Clinic & SurgiCenter (MMC) compassion meets innovation and teamwork fuels success! As a physician-owned multi-specialty clinic weve proudly served Middle Tennessee for decades. With 20 specialties under one roof weve built a supportive collaborative environment where professionals thrive and patients feel cared We Do: Our team is growing and were looking for a skilled professional to join us! Youll play an important role in providing excellent care supporting patients through meaningful moments and working alongside a supportive team. At MMC your expertise matters your voice is valued and your career has room to grow. Ready to make an impact Wed love to meet you!Why Youll Love Working Here: Were committed to supporting your success inside and outside of work with a benefits package that includes medical dental and vision insurance life and disability coverage FSA & HSA options a 401(k) with company match gym membership reimbursement wellness programs and : The job description and responsibilities are defined for Check Out Medical Receptionist in the Otolaryngology department at Murfreesboro Medical Clinic below:Job TitleOtolaryngology (ENT) Medical ReceptionistJob DescriptionTo provide clerical support in the Otolaryngology department adhere to all policies and procedures of MMC and meet the needs of patients in a teamwork ConditionsWork is performed in an office setting and involves frequent telephone contact as well as face-to-face communication with patients. Interactions with others in constant and interruptive. There is possible exposure to communicable diseases toxic substances bodily fluids and other conditions common to medical practice. Varied activities including walking bending reaching lifting (up to 30 pounds) stooping assisting patients and sitting for extended periods of time may occur. Also occasional stress from multiple ResponsibilitiesRepresent MMC in a courteous and professional mannerGreet guests and incoming calls in a polite prompt and helpful mannerTake accurate messages which include all required informationProcess voicemails and faxesBe at your workstation on time and prepared to start the dayEmail communication is utilized in this department for important messages and updates. Staff members are expected to read emails flexible when asked to stay past your scheduled work time (as needed) to accommodate the needs of patientsPrepare and process fee tickets patient forms etc. for patient appointments (prior to appointment date) and any other requests indicated on the fee ticketSchedule appointments to include detailed informationMaintains and updates current information on physicians schedules ensuring that patients are scheduled properly and appointments confirmedCollect co-payments deductibles co-insurance or other patient responsible balances when necessaryCorrectly file fee tickets stock copier empty shred box stock reminder cards doctor cards and other items needed dailyCorrectly process payments and receiptsPrepare daily deposit and maintain cash bag/Phreesia balanceProvide prompt efficient and accurate patient serviceMeet or exceed patient doctor and staff expectations through a cooperative teamwork approachKeep your work area and the clinic cleanBe knowledgeable of and adhere to all HIPAA and OSHA knowledgeable of and adhere to all MMC policies and instruction perform other duties as required or assignedRequired SkillsExcellent customer service skillsStrong skills in communicating effectively with co-workers providers and patientsAbility to conduct daily functions in an appropriate professional and compassionate mannerAbility to manage/prioritize multiple tasks in an efficient and timely mannerTeamwork attitudeFlexibility to respond to changing demandsAbility to react calmly and competently in stressful situationsEffectively utilize computer systems and programs that are necessary to complete daily tasksEducation/Experience Requirements-High School diploma or GED-Experience preferred but not requiredMMC Vision Mission and ValuesOur vision is to be a leading contributor to community health through participation in programs that promote wellness facilitate diagnosis and enhance treatment of mission is to foster continuous improvement in community health through the delivery of quality accessible medical and surgical care in a cost-effective manner to the residents of Middle values guide our actions as we strive to carry out our mission.A progressive approach to advances in medicine and changes in the health care delivery systemResponsive to patient and community needsCollaborative with other physicians hospitals allied health providers and the community in improving health careProfessional ethical and socially responsibleTeam-oriented management and leadershipA positive open and responsive work setting*This description is intended to provide only basic guidelines for meeting job requirements. It is not intended to serve as an exhaustive list of all duties skills and responsibilities required of personnel so classified. Responsibilities knowledge skills abilities and working conditions may change as needs evolve.