Enrollment Advisor
Job Location:
Cambridge, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Posting Description
ENROLLMENT ADVISOR Open Learning to be part of a team-based customer service delivery model that depends on real-time in-person collaboration among customer service staff the marketing team the sales team and course teams; serve as the first point of contact for prospective learners; engage prospects through email phone and video conference to answer questions about program content structure pricing prerequisites and outcomes; proactively solicit and schedule video conferences with prospective learners to provide personalized guidance and move them toward an enrollment decision; resolve customer and learner inquiries via email through our ticketing system (Zendesk); work collaboratively in person contribute to the creation and maintenance of FAQ articles pre-written responses and internal process documentation; share prospect feedback objections and frequently asked questions with the broader Customer Support and Marketing teams to inform website content email messaging and conversion rate optimization efforts; help define and document processes related to enrollment support and inside sales workflows; and execute day-to-day operational plans in person in alignment with team priorities.
Job Requirements
REQUIRED: High school diploma or equivalent; a minimum of three years of customer service experience; excellent written and verbal communication skills; ability to work both independently and within a team environment; and comfort with CRM platforms (Salesforce preferred) and ticketing systems (e.g. Zendesk Freshdesk).
Please include a cover letter describing your most recent or most relevant professional experience in your application.
5/26/2026
Required Experience:
Unclear Seniority
About Company
The MIT Media Lab is an interdisciplinary research lab that encourages the unconventional mixing and matching of seemingly disparate research areas.
