Engineering Project Manager Software Beta Program

Do you love solving challenging problems in a fast-paced dynamic environment where youll work with many different teams across Apple Work as part of the Beta Program team for our software releases! The Software Beta Program allows customers to provide feedback to Apple on software projects before and after they are released. We are the first responders for outside issues during the development and launch cycle of Apples software products. Our engineers use customer feedback to advise and craft engineering response throughout the development cycle. On this team you will interact with external customers engineering teams project management staff and other quality organizations to collect and process customer feedback identify key trends and champion high-impact issues to drive the best possible releases.n

Interacting with external customers and collaborating with program management and engineering teamsnMonitoring pre and post-release public feedback to identify and call out new issues in the fieldnReporting on progress of seeding programs assessment of incoming feedback and other project statusnDevelop and improve tools to automate scale and optimize workflowsnInvestigating issues reported by our outside users through test reproduction debugging and diagnostics analysisnReviewing bugs and working with engineering teams to triage and appropriately prioritize response for top customer related issuesnIdentifying trends and insights from large and complex data sets

BS preferably Computer Science Computer Engineering Data Science Statistics Applied Math or related experiencen4 years of software engineering project management or related experiencenAbility to debug hard problems and investigate root cause analysisnComfortable and adaptable in a dynamic and informal environment and able to respond to changing priorities quickly and expertlynExcellent interpersonal verbal and written communication skillsnProgramming and scripting skillsnHands-on experience with generative AI and large language models including prompt engineering and building AI-powered automation workflows

Previous experience as a software or QA EngineernReal passion for user-focused design u0026 high quality technologynSelf-motivated and dedicated with proven creative and critical thinking capabilitiesnCustomer focused detail-oriented and strong analytical skillsnTechnical proficiency in data visualization (e.g. Tableau) a plus